How to Download Firmware & Software from Your RoomAlert.com Account
For access to downloads for your AVTECH products – including firmware, software and legacy SNMP MIB files – log in to your account at RoomAlert.com, AVTECH’s device monitoring and management service.
How To Download
To download items from your Room Alert Account, please follow these steps:
In the navigation bar to the left, select Downloads.
On the Downloads page, locate your product, and select the green Download button next to it to start the download.
If you see the Buy Product button next to the product, that means AVTECH does not have you listed as already owning it. You may select Buy Product to visit the product page on AVTECH’s web site.
If you see the Upgrade button next to a product, that means you do not have access to this product at your current account level. You may select Upgrade to upgrade your account.
Firmware, MIB files, and documentation for legacy devices (Room Alert 26W, RA24E, 11E & 7E and TemPageR 4E & 3E) are located in the Legacy tab of the Downloads page.
What’s Available
The Room Alert Account Downloads page is divided into sections, which you may scroll through to locate the particular product you’re looking for:
Firmware Update
Firmware updates for your Room Alert Monitors are available here.
The latest firmware for legacy Room Alert Monitors and TemPageR products are located in the Legacy tab.
Depending on your Room Alert model, you may use Room Alert Manager, Room Alert Link, AVTECH’s Device Discovery utility or Device ManageR software (legacy) to perform the update on your device.
Room Alert Manager, Room Alert Link, Device Discovery and Device ManageR are available on the Downloads page, as shown below.
Room Alert Manager
Room Alert Manager software is available for downloads in this section.
You may use this software to discover, update and monitor your current Room Alert “E” and “S” model devices.
Utilities
Room Alert Link, Room Alert Discovery utility, and the Device Discovery utility (Legacy) are available in this section.
You may use these programs to discover and update your devices.
Axis Cameras
Image Push application is available in this section.
You may use this application to configure your compatible Axis camera to push data and images to RoomAlert.com.
Documentation
Room Alert User Guides are available in this section.
User guides for legacy Room Alert and TemPageR products are located in the Legacy tab of the Downloads page.
Additional Resources
You can download Room Alert Visio Stencils here.
AVTECH SNMP MIBs
MIB files for legacy Room Alert Monitor and TemPageR products are available in the Legacy tab of the Downloads page.
MIB files for current Room Alert Monitor models (listed below) are not available for download through your Room Alert Account. Rather, you may download the latest MIB files directly from the SNMP Settings page of your Room Alert Monitor’s web interface.
Room Alert Model.
……….Minimum Firmware Version
Room Alert 32S
1.0.0
Room Alert 12S
1.2.0
Room Alert 3S
1.5.3
Room Alert 32E/W
3.0.0
Room Alert 12E
3.0.0
Room Alert 4E
4.0.0
Room Alert 3E
2.0.0
You may load them in any standard SNMP program to monitor your AVTECH devices.
Device ManageR (Legacy Tab)
AVTECH’s Device ManageR software and associated plugins are available here.
You may use Device ManageR to discover, update and monitor your Room Alert “E” and “W” model and TemPageR devices, as well as discover and monitor your Axis cameras.
AVTECH’s Device-ManageR-to-Room-Alert-Manager Import Tool is also available in this section.
You may use this tool to import settings from your old Device ManageR installation into a new Room Alert ManageR installation.
Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.
You may find Windows Command Prompt at the following path:
Windows 7 & 8 Start--> All Programs--> Accessories--> Command Prompt
Windows 10 Start--> All Apps--> Windows System--> Command Prompt
To run Windows Command Prompt as an administrator:
Windows 7 & 8 Right-click on Command Prompt and select Run as administrator.
Windows 10 Right-click on Command Prompt, select More and then select Run as administrator.
Example Polling Method Properties saved in Orion SolarWinds:
If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.
next to it to start the download.
next to the product, that means AVTECH does not have you listed as already owning it. You may select Buy Product to visit the product page on AVTECH’s web site.
next to a product, that means you do not have access to this product at your current account level. You may select Upgrade to upgrade your account.
