Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com

How To Request Access To A RoomAlert.com Account

After you register at RoomAlert.com and log in for the first time, you may request access to an account so that you may see your (or another) organization’s Room Alert Monitors. You may request access to as many accounts as you need.

Requesting Access To An Account

If you would like to request access to your (or another) organization’s Room Alert Account, follow these steps:

  1. Log in to your Room Alert Account.
    If you haven’t yet registered at RoomAlert.com, please see this FAQ for instructions: How To Register For A RoomAlert.com Account (VIDEO).
  2. Select the user icon at the top right of the page.
  3. Then select Accounts.
  4. On the Account page, you may see what active accounts you have access to already.
  5. Select Add Account at the top right of the page.
  6. In the Add Account page, enter the MAC address of a Room Alert that you need access to.
  7. Select Request Account Access.
  8. Once you’ve submitted your request:
    • The name of the organization you’ve requested access to will now appear under Pending Accounts in your Accounts page.
    • An email will be sent to the account owner to approve your request.
  9. Once the account owner approves your request, you’ll receive an email letting you know you’ve been added. The name of the organization will now appear under Active Accounts in your Accounts page.
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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W