Knowledge Base  /  Frequently Asked Questions  /  Device ManageR (Legacy)

Why Device ManageR Is Loading At 0%

Adobe Flash Player has been discontinued

Device ManageR’s web interface* requires Adobe Flash Player, which has been discontinued. As of January 12, 2021, Adobe blocks all content from running in Flash Player.

* Even though Device ManageR’s web interface no longer loads, the underlying service still works. For more information, see the Recommendations section below.

If you try to open Device ManageR in your web browser, you’ll likely see the page get stuck loading at 0%, as shown here.

Recommendations

As a result of a “kill switch” built into Adobe Flash player, even old versions of web browsers no longer load Device ManageR. At this time, there aren’t any easy workarounds to get to Device ManageR’s web interface. Instead, we recommend the following:

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W