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Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com  /  Room Alert Link

An Overview Of Room Alert Link

If your organization’s Room Alert Account is at the Professional upgrade level or higher, you may take advantage of Room Alert Link.

What is Link?

Link is local software that you can install on your computer. It runs in the background as a Windows service. Link sits between RoomAlert.com and your Room Alert Monitors, communicating in both directions.

Why use it?

Room Alert Link makes it easy to discover your devices locally; plus, it allows RoomAlert.com to more quickly recognize when devices have stopped communicating. With Link, you can manually refresh the sensor data in RoomAlert.com at any time. Link also allows you to perform a firmware update with one button — from anywhere!

Default communication with RoomAlert.com

By default, your Room Alert Monitors communicate with RoomAlert.com in one direction: the devices push their sensor data up to the account, as shown below. RoomAlert.com waits to receive this data from the device.

Link communication with RoomAlert.com

Room Alert Link effectively allows for bidirectional communication; RoomAlert.com can ask Link which devices are online, request updated sensor data and request firmware updates.

To further compare features, please see the tabs below.

Discovery with & without Link

NOT USING LINK

USING LINK

  • Link scans your network at a selected interval (15 seconds by default) to determine which Room Alert Monitors are online.
  • Link sends this information to RoomAlert.com.
  • If Link reports that a device has dropped off the network, RoomAlert.com can notify you right away.
  • For more information, please see our FAQ, How To Discover Room Alert Devices With Link.
Firmware updates with & without Link

NOT USING LINK

  • You must use either Room Alert Discovery, AVTECH’s legacy Device Discovery utility or Room Alert Manager software to perform firmware updates.
  • You should perform the firmware update from a computer on the same local subnet as the Room Alert device.
  • For more information, please see our FAQ, How To Update Firmware On Room Alert Monitors.

USING LINK

  • Updating your device’s firmware is as simple as clicking 1 button.
    • Plus you can click that button from anywhere.
    • Link is on the network, so you don’t need to be!
  • For more information, please see our FAQ, How To Update Firmware On Room Alert Monitors.
  • As of v1.2.0, Link can also perform firmware updates from its local web interface.

For information about installing Link, please see our FAQ, How to Install Link.

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You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates
Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.
Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W