Introducing GoToMyDevices 2.0 – Environment Cloud Monitoring Made Easy

AVTECH is proud to introduce the newest release of our cloud-based monitoring, alerting, and reporting platform, GoToMyDevices 2.0!

Room Alert customers in 181 countries have been using GoToMyDevices to set up alerts, monitor conditions, and get reports on trends in their facilities. GoToMyDevices is the best and easiest way to monitor your environment with Room Alert, and we’ve made some enhancements to that platform to better help our customers.

We’d like to give a brief overview of the new features and enhancements we’ve built into the new GoToMyDevices release. Other in-depth looks at some of the specific features will be coming in the very near future, so be sure to subscribe to our blog feed or follow us on Twitter for instant notification of new info.

New Alerts Interface

The first thing users will notice when they log in is the new interface for the Alerts section of GoToMyDevices. The new Alerts screen allows users to get a quick overview of the status of all their alerts. Currently triggered alerts will be in red to draw immediate attention, all alert values will be displayed, and alerts triggering actions (more info on the new enhanced alerting is below) will be easily noted. This creates an ‘Alerts Dashboard’ hat makes it easy to see and review the alerts that may require immediate attention.

Users can now keep their Alerts Dashboard open in a browser window and see instantly when an alert goes into alarm state, or moves into a cleared state.

Camera Integration

Axis cameras will now be able to push status information and images captured from motion detection directly to GoToMyDevices. Custom firmware for Axis cameras will be available for customers with GoToMyDevices Professional or higher to enable this enhanced functionality. This will allow for immediate visual confirmation of motion alerts or to view a snapshot of facilities for security purposes when motion is detected.

Now you can monitor the status of your Axis network cameras as easily as you can monitor Room Alert, all with GoToMyDevices.

For a full list of currently supported cameras, please see our FAQ with model and firmware information.

Enhanced Alert Functionality

One of the most requested features from our customers was for enhanced alert functionality. Since many of our clients have been using our cloud-based monitoring system to alert multiple users and departments, they wanted the ability to have more control over how alerts were sent, who they were sent to, and what the messages looked like. We listened to their feedback, and are proud to announce the expanded and enhanced alert functions below.

• Multiple Alert Recipients– Alert notifications will now be able to be sent to multiple email addresses per Alert. This will help entire teams or support groups get instant notification when an alert is triggered. Alerts can also be configured in a rolling format*; after one alert is sent to an individual, an alert can then be sent to a second individual after a specified amount of time has elapsed, and continue until the alert is cleared.
• Alert Customization – GoToMyDevices 2.0 will allow users to customize the alert message that is sent from GoToMyDevices by modifying the subject and body of the message, and even include substitution keywords that are replaced dynamically when the message is sent. In addition, each triggered alert will have a Notes section which will allow users to enter short notes in regards to what triggered the alert, or what follow up action was taken, for future reference. Users will now also have the ability to customize their alerts to be sent in their own local language as well.
• Alert Silencing – Users will have the ability to silence any ongoing alerts by acknowledging them*. This will stop repeated notifications while leaving the alert active within GoToMyDevices. Combined with the new Notes field, this allows a team to more easily manage alert response by acknowledging that an alert is being handled and include notes about the response plan.
• Improved Alert Notification – GoToMyDevices 2.0 will have improved text message support for users, as well as HTTP push alert actions (for integrating with third party systems).
• Alert Testing – When users first create a new alert in GoToMyDevices, they’ll have the ability to send a test message to each recipient. This will ensure correct delivery to everyone if and when that alert is triggered in the future. This one quick test will eliminate missed or incorrectly sent messages to alert recipients by making sure email addresses and SMS numbers are correctly entered.

*Rolling format email delivery and alert silencing coming soon

Advanced Plugins Now FREE on Professional Plan

All of the above new and enhanced features are now available to customers on the Professional or Enterprise level of GoToMyDevices. Customers who are currently on the Lite or Personal levels will continue with the existing Alerts functionality currently available within GoToMyDevices, however they will not have access to the higher level of monitoring & alerting capabilities.

If you are currently using GoToMyDevices to monitor Room Alert on the Lite or Personal levels, and you’d like to take advantage of the newly released enhanced features, all you need to do is log into your GoToMyDevices account and click the ‘Upgrade’ button for Professional or Enterprise to get immediate access to the new features. That’s it! Upgrading to take advantage of all of the new and enhanced features only takes a few seconds, right from within your GoToMyDevices account.

If you have questions you can contact us by calling 888.220.6700 (toll free) or 401-628-1600. You can also email Sales@AVTECH.com, or contact us right now using our Live Chat link. Don’t delay! Create your own new custom alerts to help further protect your facility and critical assets with GoToMyDevices and Room Alert from AVTECH. Remember, ‘Proactive Monitoring’ is always better than ‘Disaster Recovery’.

Note: The former GoToMyDevices online monitoring and management platform was migrated into RoomAlert.com in December 2017. For more information, please see our announcement article and FAQ.