Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com

How To Discover AVTECH Devices With RoomAlert.com

You may find the IP address of your Room Alert 32S, 12S, 3S, 32E/W, 12E, 4E, 3E or 3W or your compatible Axis camera in your account at RoomAlert.com.

Legacy Devices

Legacy models do not push data to RoomAlert.com and so will not have their IP address displayed there.

These models include the Room Alert 26W, 24E, 11E and 7E and the TemPageR 4E and 3E.

To find your unit’s IP address in your Room Alert Account, follow these steps:

1. Log in to your account at RoomAlert.com.

Don’t have an account? Follow the instructions in this FAQ to register for one: How To Register For A RoomAlert.com Account.

In order to access your device in Room Alert Account, you must log in as an admin, operator or viewer-level user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

2. Select Devices in the navigation bar to the left.

3. Select your Room Alert Monitor from the Devices Inventory list.

Don’t see your Room Alert? Follow the instructions in this FAQ to register it: How To Add Devices To Your RoomAlert.com Account.

4. In the upper left corner of your Room Alert’s Device Details page, you’ll see the Local IP field. This displays the IP address of the unit as of the last push RoomAlert.com received from it.

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W