Knowledge Base  /  Articles

How To Comment On Alerts In Your Account (VIDEO) For organizations at the Professional level of or higher.

GoToMyDevices has been migrated to Learn more in our article, GoToMyDevices Is Now

If your organization’s Room Alert Account has been upgraded to the Professional level or higher, you can add comments to alerts. You can comment on an alert at any time — while it is in a clear, alarm, or acknowledged state — in order to document details about the sensor or the environment it’s monitoring. Each time a new comment is added, all of the alert’s configured actions are notified.

You may view a video demonstration of acknowledging and commenting on alerts below.

Step 1: Open your alert's interface.

Follow these steps to open the alert’s interface:

1. Log in to your account at

In order to comment on an alert, you must log in as an admin-level or operator-level user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your Account.

2. Select Alerts from the navigation bar to the left.

3. In your Alert List tab, you’ll see a list of all of your configured alerts. Click on an alert to open its interface.

4. This is an example alert that has been triggered and acknowledged.

For information about acknowledging triggered alerts, please see How To Acknowledge Triggered Alerts In Your Account.

Step 2: Add a comment to the alert.

Follow these steps to comment on an alert:

1. Select the Comments tab toward the bottom of the alert interface.

2. Type your comment into the Add Comment field.

3. Then select Send.

4. Your comment will now appear in the list and can be viewed by any of your organization’s assigned users.

5. Each of the alert’s configured actions will receive a notification about your comment.

For information about other advanced alerting features, please see How To Configure Advanced Alerting Features In Your Account.

Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W