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How To Comment On Alerts In Your RoomAlert.com Account (VIDEO) For organizations at the Professional level of RoomAlert.com or higher.

GoToMyDevices has been migrated to RoomAlert.com. Learn more in our article, GoToMyDevices Is Now RoomAlert.com.

If your organization’s Room Alert Account has been upgraded to the Professional level or higher, you can add comments to alerts. You can comment on an alert at any time — while it is in a clear, alarm, or acknowledged state — in order to document details about the sensor or the environment it’s monitoring. Each time a new comment is added, all of the alert’s configured actions are notified.

You may view a video demonstration of acknowledging and commenting on alerts below.

Step 1: Open your alert's interface.

Follow these steps to open the alert’s interface:

1. Log in to your account at RoomAlert.com.

2. Select Alerts from the navigation bar to the left.

3. In your Alert List tab, you’ll see a list of all of your configured alerts. Click on an alert to open its interface.

4. This is an example alert that has been triggered and acknowledged.

For information about acknowledging triggered alerts, please see How To Acknowledge Triggered Alerts In Your RoomAlert.com Account.

Step 2: Add a comment to the alert.

Follow these steps to comment on an alert:

1. Select the Comments tab toward the bottom of the alert interface.

2. Type your comment into the Add Comment field.

3. Then select Send.

4. Your comment will now appear in the list and can be viewed by any of your organization’s assigned users.

5. Each of the alert’s configured actions will receive a notification about your comment.

For information about other advanced alerting features, please see How To Configure Advanced Alerting Features In Your RoomAlert.com Account.

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