How To Discover Room Alert Devices With Link

Room Alert Link runs in the background as a Windows service even when you don’t have it open in your browser. By default, it scans your network every 15 seconds using a broadcast on UDP Port 30718.

If your Room Alert Monitor is not automatically discovered by Link, we first recommend checking that UDP port 30718 is open between the device and Link. For more information, please see List Of Ports Required By Room Alert Products.

If Link still does not automatically discover your Room Alert Monitor, follow the instructions in the next section to manually discover the device.

If your Room Alert Monitor is not automatically discovered by Link, you can try manually discovering the device by scanning its IP address or a range of IP addresses.

Please follow these instructions to manually discover your device:

1. First open Link’s web interface by following the instructions in our FAQ, How To Access Link’s Local Web Interface.
2. In Link’s interface, select the Settings button in the upper right corner of the page.
   
3. This will open Link’s Discovery Settings page.
   
4. Here, you may choose to scan a single IP address or a range of IP addresses.
   • To scan a single IP address, enter it in the Enter an IP Address field. Then select the + button.
     
   • To scan an IP range, enter the first IP address of the range and the last IP address of the range. Then select the + button.
     
5. Then select Save Changes at the top or bottom of the screen.
   

Follow these instructions to view the list of discovered devices in the Room Alert Link Details page of your Room Alert Account:

1. Log in to your account at RoomAlert.com.
   • In order to access the Room Alert Links tab, you must log in as an admin-level or operator-level user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.
2. In the navigation bar to the left, navigate to Devices, and select the Room Alert Links tab.
   
3. Select your Link from the list to open its Details page.
   
4. In the Link Details page, you’ll see a list of all the device currently discovered by your Link.
   
   • In the list of Locally discovered devices, you’ll see each unit’s MAC address, IP address, and Device Type.
   • If Link discovers a device that is not currently registered to your RoomAlert.com account, you’ll also see a Register button.
     • Select this button if you wish to register the device to your account.

Follow these instructions to view the list of discovered devices in the Devices Inventory page of your Room Alert Account:

1. Log in to your account at RoomAlert.com.
   • In order to access the Devices tab, you must log in as an admin, operator, or viewer-level user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.
2. In the navigation bar to the left, select Devices, which will open the Inventory tab.
3. In your Inventory list, you’ll see the Room Alert Link column.
   • If the Room Alert Monitor is currently discovered by a Link, you’ll see the name of the Link in this column.