Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com  /  Room Alert Link

Room Alert Link Connection Status

Follow the instructions below to check if Room Alert Link (installed on your computer) is successfully communicating with RoomAlert.com.

How to check the connectionHow to fix connection issues

There are two places to check Link’s connection status:

  • Your Room Alert Account, and
  • Link’s local web interface

View the connection status through RoomAlert.com:

1. Navigate to the Devices page and select the Room Alert Links tab.

2. Locate your Link in the list.

3. In the Connection to RoomAlert.com column, you’ll see the real-time Connection status.

  • Connected means that your Link has communicated with RoomAlert.com within the last minute.
  • Disconnected means that your Link has stopped communicating with RoomAlert.com.

View the connection status through Link’s local web interface:

1. Open Link’s local web interface by following the instructions in our FAQ, How To Access Link’s Local Web Interface.

2. You’ll see the connection status in the upper right corner.

  • Connected means that your Link has communicated with RoomAlert.com within the last minute.
  • Disconnected means that your Link has stopped communicating with RoomAlert.com.

If your Link is Not Connected, please see the How to fix connection issues tab for troubleshooting steps.

If your Link is not connected to RoomAlert.com, we recommend checking the following:

  • Is HTTPS port 443 open on your network?
  • Does the authorization key in Link’s local web interface match the key in RoomAlert.com?

Step 1: Check that port 443 is open on your network.

Link sends device and sensor data to RoomAlert.com over outbound HTTPS port 443.

Open this port on anything on your network that stands between Link and the Internet.

For more information, please see our FAQ, List Of Ports Required By Room Alert Products.


Step 2: Compare the authorization keys.

First view the key associated with your Link in RoomAlert.com.

Then compare it to the key in Link’s web interface.

  • Then select the Authorization Key tab to view the Current Key.
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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W