Room Alert Link Connection Status

There are two places to check Link’s connection status:

• Your Room Alert Account, and
• Link’s local web interface

View the connection status through RoomAlert.com:

1. Navigate to the Devices page and select the Room Alert Links tab.

2. Locate your Link in the list.

3. In the Connection to RoomAlert.com column, you’ll see the real-time Connection status.

• Connected means that your Link has communicated with RoomAlert.com within the last minute.
• Disconnected means that your Link has stopped communicating with RoomAlert.com.

View the connection status through Link’s local web interface:

1. Open Link’s local web interface by following the instructions in our FAQ, How To Access Link’s Local Web Interface.

2. You’ll see the connection status in the upper right corner.

• Connected means that your Link has communicated with RoomAlert.com within the last minute.
• Disconnected means that your Link has stopped communicating with RoomAlert.com.

If your Link is not connected to RoomAlert.com, we recommend checking the following:

• Is HTTPS port 443 open on your network?
• Does the authorization key in Link’s local web interface match the key in RoomAlert.com?

Step 1: Check that port 443 is open on your network.

Link sends device and sensor data to RoomAlert.com over outbound HTTPS port 443.

Open this port on anything on your network that stands between Link and the Internet.

For more information, please see our FAQ, List Of Ports Required By Room Alert Products.

Step 2: Compare the authorization keys.

First view the key associated with your Link in RoomAlert.com.

• This FAQ shows you how: Where To Find Your Link Authorization Key.

Then compare it to the key in Link’s web interface.

• Open Link’s local web interface by following the instructions in our FAQ, How To Access Link’s Local Web Interface.
• Select Settings in the upper right corner.

• Then select the Authorization Key tab to view the Current Key.