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How To Update Firmware On Room Alert Monitors

You may update the firmware on your Room Alert Monitor in one of these 3 ways:

1. With Room Alert Manager software.

– Available with a Professional or higher RoomAlert.com account.

– Updates only these current models.

2. With Room Alert Link software.

– Available with a Professional or higher RoomAlert.com account.

– Updates only these current models.

3. With Room Alert Discovery utility.

– Available with all levels of RoomAlert.com, including the unpaid Base account.

– Updates only these current models.

4. With the Device Discovery utility (Legacy).

– Available with all levels of RoomAlert.com, including the unpaid Base account.

– Updates these current & legacy “E” & “W” models. Does not update “S” models.

Updating with Room Alert ManagerUpdating with LinkUpdating with Room Alert DiscoveryUpdating with Device Discovery (Legacy)

You may initiate firmware updates from Room Alert Manager for the following models:

  • Room Alert 32S
  • Room Alert 12S
  • Room Alert 3S
  • Room Alert 32E/W
  • Room Alert 12E
  • Room Alert 4E
  • Room Alert 3E
  • Room Alert 3W

To update your Room Alert Monitor, follow these instructions:

  1. First open Room Alert Manager’s web interface.
  2. In order to perform firmware updates in Room Alert Manager, you must log in as an admin-level user or a manager-level user that’s been granted access to the device.
  3. (Optional): Change your firmware update settings.
    • By default, Room Alert Manager will automatically get the latest firmware for you.
    • If you need to browse to a local firmware file instead, you may change your settings by navigating to Settings –> Firmware Updates.
      • Here, you may configure Room Alert Manager to:
        – Get the latest firmware for me automatically.
        – Let me browse to a firmware file I downloaded. 
        – Always show both options.
  4. In Room Alert Manager’s Devices Inventory list, locate the device you wish to update.
  5. To the right of the screen, select the ellipsis to view the available options for that device.
    • You may need to scroll the page horizontally to view the ellipsis.
  6. Then select Update Firmware.
  7. In the Firmware Update window that opens:
    • View the firmware version that will be applied to your device.
    • (S Models Only) Enter the credentials saved to the Settings page of your Room Alert Monitor.
    • Select Update Now.
  8. You’ll see a progress bar while the update completes.
    • You may select Close to close the progress bar window. The update will complete in the background.
  9. When the update is Complete, select Close.

Remote and local updates through Link

  • You may initiate firmware updates remotely from your RoomAlert.com account for the following models:
    • Room Alert 32S*
    • Room Alert 12S*
    • Room Alert 32E/W
    • Room Alert 12E
    • Room Alert 4E
    • Room Alert 3E
      *Your Room Alert 32S must already be running firmware v1.1.1 or higher. You must also be running Link v1.3.0 or higher.
  • Updating this way requires Room Alert Link software.
  • You can also initiate firmware updates directly from Room Alert Link’s local web interface.

Before you begin

The Room Alert you wish to update must meet the following conditions:

  • It is discovered by the Link software installed on a computer on your network.
  • It is registered in RoomAlert.com.
    • This is necessary to perform remote updates through your Room Alert Account.
  1. If you have not already done so, set up a Room Alert Link. This FAQ shows you how: How to Install Room Alert Link.
  2. In your local Link software on your computer:
    • Open your local Link’s web interface by entering localhost:8989 in your browser’s address bar (or IPAddressofLink’sHostComputer:8989).
    • Make sure the unit you wish to update appears in Link’s list of discovered devices.
      • If the unit is on the same local subnet as Link’s host computer, it should automatically appear in that list.
      • If the unit does not automatically appear, you may search for it by IP address. Go to Settings–>Manual Discovery in your local Link to do so.
  3. For next steps, select one of the tabs below.
Remote update through RoomAlert.com

In your RoomAlert.com account:

  • Navigate to Devices–>Room Alert Link–>name of your Link.
    • Confirm that Connection to RoomAlert.com displays “Connected.” This means your local installation of Link is communicating with your RoomAlert.com account.
    • Then, in the Locally discovered devices list, check for a Register button next to the unit you wish to update.
      • If you see that button, click it to register that device to your RoomAlert.com account.
      • If you don’t see that button, that device is already registered.
  • Once your Room Alert is registered, you may initiate updates to your unit remotely through your RoomAlert.com account. See Initiate Update below.

Initiate Update

  1. In your RoomAlert.com account, navigate to Devices–>your Room Alert to open your unit’s Device Details page.
  2. In the upper left section of the header, locate the Firmware field and select Update.
  3. In the page that appears, select Update Firmware to start the update.
  4. A progress bar appears. It shows the progress of each file that is uploaded to the Room Alert.
  5. A confirmation message appears when the update is complete. Your Room Alert will then reboot with the firmware update applied.
Local update through Link's web interface

Local firmware updates are available on Link version 1.2.0 and later. If you don’t see the option to perform local updates, please install the latest version of Link and clear your web browser cache.

  1. Locate the unit you wish to update in Link’s list of discovered devices.
  2. Select the Update button that appears next to that unit.
  3. You’ll see a confirmation box appear.
  4. Close any instances of the device’s web interface that are open in your browser, and then select Update Now.
    • Room Alert ‘S’ models only: you’ll be prompted to enter credentials before you update.
      • If you haven’t saved custom credentials on your device yet, use these default credentials:
        Username: admin
        Password: password
  5. While the firmware update is in progress, you may select the Update button again to view a progress bar.
  6. When the update completes, you’ll see a green check mark next to the unit in the list. Your Room Alert will reboot with the firmware update applied.

You may initiate firmware updates from the Room Alert Discovery utility for the following models:

  • Room Alert 32S
  • Room Alert 12S
  • Room Alert 3S
  • Room Alert 32E/W
  • Room Alert 12E
  • Room Alert 4E
  • Room Alert 3E
  • Room Alert 3W

To update your Room Alert Monitor, follow these instructions:

  1. First open the Room Alert Discovery utility.
    • To do so, navigate to Room Alert Discovery’s Installation Directory (C:\Program Files\AVTECH Room Alert Discovery by default) and double-click avtech-room-alert-discovery.exe.
  2. Next, discover the Room Alert Monitor(s) that you wish to update.
  3. If a device is not running the latest firmware, you’ll see a symbol in its Firmware Version column.
  4. Room Alert ‘S’ models and the Room Alert 3W require credentials in order to perform a firmware update.
    • If your Room Alert ‘S’ model or Room Alert 3W is configured with custom credentials, you must save them in the utility before you can perform a successful firmware update.
      • Credentials are only stored during the session. If Room Alert Discovery is closed and reopened, the credentials do not persist.
    • To do so, select the beside your device, choose Update Credentials, and save your device’s username & password.
    • To save the same set of credentials for multiple devices, you can instead use the Save Credentials… option in the Bulk Device Actions drop-down menu.
      • Then use the Test Credentials… option to confirm that the utility can connect to the devices with the newly saved credentials.
  5. You may update a single Room Alert device or a perform a bulk update on multiple devices.
    • See the tabs below for more information.
Update a single device
  1. To perform a firmware update on a single Room Alert Monitor, select the beside the device, and choose the Update Firmware… option.
  2. Then, in the Update Firmware window, you may choose to either:
    • Have the utility get the latest firmware automatically, or
    • Browse to a firmware file that you previously downloaded.
  3. Select Continue, and then select Update Now to apply the firmware update.
Update multiple devices at once
  1. To perform a firmware update on multiple Room Alert Monitors, first select the checkboxes beside all of the device you wish to update.
  2. Then in the Bulk Device Actions list, select the Update Firmware… option.
  3. Then, in the Update Firmware window, you may choose to either:
    • Have the utility get the latest firmware automatically, or
    • Browse to a firmware file that you previously downloaded.
      This option is only available if all selected devices are the same model type.
  4. Select Continue, and then select Update Now.

You may use Device Discovery to update these current & legacy “E” & “W” models. Room Alert ‘S’ models are not compatible with this utility.

Before you begin

The firmware update file should download with a .upd extension.

If your file downloads with a .zip extension, do not extract the contents; instead, please try the download again from a different browser so that you get the file in the .upd format. (If you don’t have access to a different browser, you may rename the extension of the .zip file to .upd.)

  • Update to the latest version of the Device Discovery utility. It is available through your account at RoomAlert.com as well.
  • Room Alert 3 Wi-Fi only: set the unit’s password back to the default, “PASSWORD.” You may change the password back after the firmware update completes.
  • Perform the update from a computer on the same local subnet as the Room Alert Monitor. Firmware updates use the TFTP protocol.

Select one of the programs below for further instructions

Update with AVTECH's Device Discovery utility

1. Open the Device Discovery utility. You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.

2. Select Search. After a moment, your devices will populate the screen.

3. Select the unit you wish to update.

4. Select Update at the top right corner of the screen.

ADD_Update_Button

5. When the Update Firmware alert appears, select OK.

ADD_Update_FW_Alert

6. When the Choose Firmware File To Upload window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Upload.

ADD_Choose_File

7. You’ll see a Progress box appear, which gives you the option to cancel the update if you wish.

ADD_Update_Progress

8. Once the firmware file has been uploaded, the Please Review Update.log File dialog box appears.

– You may select Yes if you’d like to view details about the update; otherwise, select No to close the box.

ADD_Review_Update_Log

9. Your unit will reboot with its firmware updated.

Update with AVTECH's Device ManageR software (Legacy)

1. Open Device ManageR in your web browser. You may open it by entering ‘localhost:8080’ or ‘<IP of host system>:8080’ in your browser’s address bar.

2. Your devices will immediately populate the Discovered Devices list to the left.

3. Select the unit you wish to update.

4. Select Update Firmware, which you can find as a link below the unit name in the device list or as a button in the main viewing pane to the right.

ADM_Update_Button

5. When the Update Firmware dialog box appears, select Browse.

ADM_Update_FW_Browse

6. When the file selection window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Open.

ADM_Select_UPD_File

7. The Update Firmware dialog box will now display the name of the update file. Select Update.

ADM_Update_FW_Update

8. You’ll see a progress bar and information about the status of the update. Once it is complete, you may select Close Window to close the dialog box.

ADM_Update_Progress

9. Your unit will automatically reboot with its firmware updated.

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Current & Legacy Room Alert "E" & "W" Models

Current ModelsLegacy Models
Room Alert 32ERoom Alert 32W
Room Alert 12ERoom Alert 26W
Room Alert 4ERoom Alert 24E
Room Alert 3ERoom Alert 11E
Room Alert 3 Wi-FiRoom Alert 7E
TemPageR 4E
TemPageR 3E