Knowledge Base  /  Frequently Asked Questions  /  Room Alert

How To Update Firmware On Room Alert Monitors

You may update the firmware on your Room Alert Monitor 3 different ways:

  1. With the Device Discovery utility.
    • Available with all levels of RoomAlert.com, including the unpaid Base account.
    • Updates both current and legacy models.
  2. With the Device ManageR software.
    • Available with a Personal or higher RoomAlert.com account.
    • Updates both current and legacy models.
  3. With Room Alert Link software.
    • Available with a Professional or higher RoomAlert.com account.
    • Updates only the following models:
      • Room Alert 32E/W
      • Room Alert 12E
      • Room Alert 4E
      • Room Alert 3E
Updating with Device Discovery or Device ManagerUpdating with Link

Before you begin

The firmware update file should download with a .upd extension.

If your file downloads with a .zip extension, do not extract the contents; instead, please try the download again from a different browser so that you get the file in the .upd format. (If you don’t have access to a different browser, you may rename the extension of the .zip file to .upd.)

  • Update to the latest version of the Device Discovery utility or the Device ManageR software. They are available through your account at RoomAlert.com as well.
  • Room Alert 3 Wi-Fi only: set the unit’s password back to the default, “PASSWORD.” You may change the password back after the firmware update completes.
  • Perform the update from a computer on the same local subnet as the Room Alert Monitor. Firmware updates use the TFTP protocol.

Select one of the programs below for further instructions

Update with AVTECH's Device Discovery utility

1. Open the Device Discovery utility. You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.

2. Select Search. After a moment, your devices will populate the screen.

3. Select the unit you wish to update.

4. Select Update at the top right corner of the screen.

ADD_Update_Button

5. When the Update Firmware alert appears, select OK.

ADD_Update_FW_Alert

6. When the Choose Firmware File To Upload window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Upload.

ADD_Choose_File

7. You’ll see a Progress box appear, which gives you the option to cancel the update if you wish.

ADD_Update_Progress

8. Once the firmware file has been uploaded, the Please Review Update.log File dialog box appears.

– You may select Yes if you’d like to view details about the update; otherwise, select No to close the box.

ADD_Review_Update_Log

9. Your unit will reboot with its firmware updated.

Update with AVTECH's Device ManageR software

1. Open Device ManageR in your web browser. You may open it by entering ‘localhost:8080’ or ‘<IP of host system>:8080’ in your browser’s address bar.

2. Your devices will immediately populate the Discovered Devices list to the left.

3. Select the unit you wish to update.

4. Select Update Firmware, which you can find as a link below the unit name in the device list or as a button in the main viewing pane to the right.

ADM_Update_Button

5. When the Update Firmware dialog box appears, select Browse.

ADM_Update_FW_Browse

6. When the file selection window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Open.

ADM_Select_UPD_File

7. The Update Firmware dialog box will now display the name of the update file. Select Update.

ADM_Update_FW_Update

8. You’ll see a progress bar and information about the status of the update. Once it is complete, you may select Close Window to close the dialog box.

ADM_Update_Progress

9. Your unit will automatically reboot with its firmware updated.

You may initiate firmware updates remotely from your RoomAlert.com account. Updating this way requires a Room Alert Link software

Before you begin

The Room Alert you wish to update must meet the following conditions:

  • It is discovered by the Link software installed on a computer on your network.
  • It is registered in RoomAlert.com.
  1. If you have not already done so, set up a Room Alert Link. This FAQ shows you how: How to Install Room Alert Link.
  2. In your local Link software on your computer:
    • Open your local Link’s web interface by entering localhost:8989 in your brower’s address bar (or IPAddressofLink’sHostComputer:8989).
    • Make sure the unit you wish to update appears in Link’s list of discovered devices.
      • If the unit is on the same local subnet as Link’s host computer, it should automatically appear in that list.
      • If the unit does not automatically appear, you may search for it by IP address. Go to Settings–>Manual Discovery in your local Link to do so.
  3. In your RoomAlert.com account:
    • Navigate to Devices–>Room Alert Link–>name of your Link.
    • Confirm that Connection to RoomAlert.com displays “Connected.” This means your local installation of Link is communicating with your RoomAlert.com account.
    • Then, in the Locally discovered devices list, check for a Register button next to the unit you wish to update.
      • If you see that button, click it to register that device to your RoomAlert.com account.
      • If you don’t see that button, that device is already registered.
  4. Once your Room Alert is registered, you may initiate updates to your unit remotely through your RoomAlert.com account. See Next steps below.

Next steps

  1. In your RoomAlert.com account, navigate to Devices–>your Room Alert to open your unit’s Device Details page.
  2. In the upper left section of the header, locate the Firmware field and select Update.
  3. In the page that appears, select Update Firmware to start the update.
  4. A progress bar appears. It shows the progress of each file that is uploaded to the Room Alert.
  5. A confirmation message appears when the update is complete. Your Room Alert will then reboot with the firmware update applied.



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