Knowledge Base / Frequently Asked Questions / Room Alert
You may update the firmware on your Room Alert Monitor or TemPageR using AVTECH’s Device Discovery utility or Device ManageR software.
Download the most recent version of your unit’s firmware from your account at RoomAlert.com. This FAQ shows you how: How to Download Firmware & Software from Your RoomAlert.com Account.
The firmware update file should download with a .upd extension. If your file downloads with a .zip extension, do not extract the contents; instead, please try the download again from a different browser so that you get the file in the .upd format. (If you don’t have access to a different browser, you may rename the extension of the .zip file to .upd.)
It’s also best to use the most current version of Device ManageR or Device Discovery, which are available through your account at RoomAlert.com as well.
Firmware updates use a TFTP protocol. We recommend performing the update from a computer on the same local subnet as the Room Alert Monitor or TemPageR.
To successfully update a Room Alert 3 Wi-Fi, you must first set the unit back to its default password (which is “PASSWORD”). You may change the password back after the firmware update completes.
Updating Firmware With AVTECH’s Device Discovery Utility
Updating Firmware With AVTECH’s Device ManageR
1. Open the Device Discovery utility. You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.
2. Select Search. After a moment, your devices will populate the screen.
3. Select the unit you wish to update.
4. Select Update at the top right corner of the screen.
5. When the Update Firmware alert appears, select OK.
6. When the Choose Firmware File To Upload window appears:
– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*
* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)
– Select the file, and then select Upload.
7. You’ll see a Progress box appear, which gives you the option to cancel the update if you wish.
8. Once the firmware file has been uploaded, the Please Review Update.log File dialog box appears.
– You may select Yes if you’d like to view details about the update; otherwise, select No to close the box.
9. Your unit will reboot with its firmware updated.
1. Open Device ManageR in your web browser. You may open it by entering ‘localhost:8080’ or ‘<IP of host system>:8080’ in your browser’s address bar.
2. Your devices will immediately populate the Discovered Devices list to the left.
3. Select the unit you wish to update.
4. Select Update Firmware, which you can find as a link below the unit name in the device list or as a button in the main viewing pane to the right.
5. When the Update Firmware dialog box appears, select Browse.
6. When the file selection window appears:
– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*
* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)
– Select the file, and then select Open.
7. The Update Firmware dialog box will now display the name of the update file. Select Update.
8. You’ll see a progress bar and information about the status of the update. Once it is complete, you may select Close Window to close the dialog box.
9. Your unit will automatically reboot with its firmware updated.
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