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1 Year Later – Opening Our First International Sales Office

In April of 2020, we announced that we were opening our first international sales office in Dubai. We opened this location to further support our authorized AVTECH resellers in the UAE and surrounding areas and time zones. Our main objective here was to service customer, sales, and end user support issues outside of North America. We’re proud to say that only one year into having our Dubai location, we’ve seen significant growth in the success of our AVTECH resellers and we’re looking forward to continued growth and success.

Below are some examples of the success we’ve seen since opening our Dubai sales office. 

  • In the last 12 months of having our Dubai office…active resellers had a nearly 20% increase in revenue! 
  • The number of active resellers is up 24% over the last year.  
  • The average reseller sale is up 58% from March 2020 to March 2021. 
  • Since Steve Watson joined our team in Dubai, we’ve realized significantly improved communication and relationships with resellers and customers all over the world.

What’s Next?

We are proud of our growth and success since expanding into the UAE. Even amidst the COVID-19 pandemic, we have been able to safely and effectively provide sales support to our resellers and Room Alert users in many different locations around the world. We look forward to continuing to build our Reseller Channel and foster strong reseller relationships. With customers now in over 185 countries, we continue to look for ways to expand to better support our customers and resellers.

Contact Us

If you have any questions or would like additional information about our Dubai sales office, becoming an AVTECH reseller or how Room Alert prevents costly downtime, email us at or More information can be found on our contact page here.

Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.


Note about support for the Room Alert 3W:

1. You must have this model at default credentials for compatibility with Room Alert Manager. Username: admin | Password: PASSWORD.

2. Room Alert Manager does not currently support firmware updates for this model.

Custom credentials and firmware updates for the Room Alert 3W will be included in a future release of Room Alert Manager.


Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E
Room Alert 3W at default credentials (Username: admin | Password: PASSWORD)