Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com

How To Use Multi-factor Authentication In Room Alert Account & Room Alert Manager

You may choose to enable multi-factor authentication (MFA) for your user profile in Room Alert Account and/or Room Alert Manager.

  • When MFA is enabled, you’ll be required to enter a code, along with your regular username and password, each time* you log in.
    * Room Alert Account includes a feature to remember trusted devices, allowing users to bypass this step for 30 days.
  • In order to retrieve the code, you will need to use a third-party authentication app, such as Google Authenticator.

Select the tabs below for steps to enable multi-factor authentication:

Room Alert AccountRoom Alert Manager
  1. Log in to your account at RoomAlert.com.
  2. Click the user icon in the upper right corner of the screen, and then select Profile Settings.
  3. Then, in the Profile Settings tab, select Configure next to Multi-factor Authentication.
  4. In the Multi-factor Authentication window, you’ll be prompted to scan a QR code with your cellphone’s camera. This will open your third-party authenticator app and add a Room Alert Account entry to it.
    • The app will begin generating time-based codes that refresh every 30 seconds. In the example shown below, we’re using Google Authenticator.
  5. After you’ve scanned the QR code, select Next in the Multi-factor Authentication window.
  6. Then enter your code and select Enable Now.
    Do not include any spaces in your code.
  7. In your Profile Settings, multi-factor authentication should now show as Enabled.
  8. Going forward, each time you log in to Room Alert Account, you will need to get the current code from your authenticator app.
    • You may bypass the MFA step on trusted devices by selecting Remember this device for 30 days during the login process.
    • You may revoke this trusted status from all devices by returning to your Profile Settings and selecting Revoke All.
  1. Open Room Alert Manager in your web browser.
  2. Click the user icon in the upper right corner of the screen, and then select Profile.
  3. In the User Profile window, select Configure next to Multi-factor Authentication.
  4. In the Multi-factor Authentication window, you’ll be prompted to scan a QR code with your cellphone’s camera. This will open your third-party authenticator app and add a Room Alert Manager entry to it.
    • The app will begin generating time-based codes that refresh every 30 seconds. In the example shown below, we’re using Google Authenticator.
  5. After you’ve scanned the QR code, select Next in the Multi-factor Authentication window.
  6. Then enter your code and select Enable Now.
    Do not include any spaces in your code.
  7. In your User Profile settings, multi-factor authentication should now show as Enabled.
  8. Going forward, each time you log in to Room Alert Manager, you will need to get the current code from your authenticator app.

To disable multi-factor authentication at any time, return to your user profile settings and select the Turn off button.

Room Alert Manager: Administrators can turn off multi-factor authentication for any other users.

Room Alert Account: For assistance turning off multi-factor authentication, please contact us at Support@AVTECH.com.

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W