Knowledge Base  /  Frequently Asked Questions  /  Room Alert Manager

How To Set Or Reset Your Password In Room Alert Manager

In Room Alert Manager, password reset tokens are required to:

  • Configure a new user’s password for the first time
  • Reset a lost / forgotten password

Tokens are one-time use only, and expire 24 hours after they are generated.

If a user has lost or forgotten their password, then an administrator can generate a password reset token for them.

To configure your password for the first time, or to reset a lost/forgotten password, enter your token into Room Alert Manager’s Login page.

Generate a password reset token

Only admin-level users can reset user passwords in Room Alert Manager. If you have lost / forgotten your password, please ask an administrator for a reset token.

For more information about user roles, please see the “Types of user roles” section of our FAQ, How To Configure Users In Room Alert Manager.

  1. Open Room Alert Manager in your web browser.
  2. In order to reset another user’s password, you must log in as an admin-level user.
  3. Go to Settings–>Users/Groups in the navigation bar to the left. The Users tab will open by default.
  4. Locate the user that requires a password reset link. Select their name to open their User Profile.
  5. In the User Profile window, select Reset Password.
  6. Then select Generate Token to generate a password reset token for this user.
  7. Copy this user token somewhere so that you may share it with the new user later on. Then select Done.
  8. Share the token with the user so that they can configure their new password.
Use a token to set or reset your password
  1. Open Room Alert Manager in your web browser.
  2. Select Set New User Password / Reset Password.
  3. In the Set / Reset Password page, enter your token and select Continue.
  4. In the Change Password page, enter a password that is between 8 and 128 characters long, and contains at least one uppercase letter, one lowercase letter and one number.
  5. Re-enter the same password into the Confirm New Password field.
  6. Then select Save New Password to login to Room Alert Manager.
Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W