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How To Set Up Email In A Room Alert Monitor

Using an older version of the Room Alert Monitor web interface? Please click here for the appropriate FAQ.

In order to send alerts based on the thresholds you configure in the Room Alert Monitor web interface, you must set up SMTP email.

Room Alert 32S, 12S & 3SRoom Alert E models & Room Alert 3 Wi-Fi

Follow the steps below to configure email on your Room Alert 32S, 12S or 3S. Configuring email on your Room Alert 32E, 12E, 4E, 3E or 3W? Click here for instructions.

Step 1: Navigate to the Email Settings page in the Room Alert Monitor web interface.

1. Open your Room Alert Monitor’s web interface. This FAQ has instructions: How To Open Your Room Alert Monitor’s Built-in Web Interface.

2. Select Settings in the navigation bar to the left.

3. Enter the default credentials or your custom username & password.

  • Default credentials:
    • Username: admin
    • Password: password

4. Once you’re in the Settings pages, select Email from the navigation bar to the left.

Below is the Email Settings page shown at defaults.

Step 2: Enter the general settings for email.

Do not enclose email or email-to-SMS addresses in angle brackets (<>).

1. Select the Email Enabled check box.

2. In Mail Server:

  • Enter the Domain Name/IP address of your mail server.
  • If your mail server requires TLS encryption, select Use Secure Connection (TLS). Room Alert ‘S’ models support TLS versions 1.0, 1.1, and 1.2.
  • You may leave the Port at the default, 25, or change it to the port your mail server uses.
  • Typically, you leave the Timeout at the default, 30.

3. In Return Address, enter the email address you want the alerts to come from. This email address must already exist on your mail server.

4. In Email Recipients, enter 1 or more email addresses to receive alerts.

  • Separate email addresses with commas. You do not need to leave a space after the comma.
  • They may be email or email-to-SMS addresses.

5. In Device URL Enabled / Device URL:

  • You may leave Device URL Enabled at the default (deselected) if you want the unit’s IP address and HTTP port number to populate your alert emails.
  • Otherwise, you may select Device URL Enabled and enter a custom URL in Device URL. What you enter there will appear in your alert emails rather than the default of the unit’s IP and HTTP port.

Step 3 (Optional): Enter the username & password for the return address email account if necessary.

If the return address email account requires a username and password, enter it here. Otherwise, you may leave all of these fields blank.

1. Select the Enable Authentication check box.

2. In Username, enter the user name for the return address email address.

3. In Password, select Change and then enter the password.

Step 4: Save your settings.

Select Save Settings at the top or bottom of the screen. Your Room Alert Monitor will reboot with your new SNMP email settings.

Save Settings button

Step 5: Send a test email.

After your unit has rebooted, select the Send Test Email button to send a test email to all of the recipients in the Email Recipients field.

If you don’t receive the test message, please refer to this FAQ for assistance: What to Do if Email from Your Room Alert Monitor Is Not Working

Follow the steps below to configure email in your Room Alert 32E, 12E, 4E, 3E or 3 Wi-Fi. Configuring email on your Room Alert ‘S’ model? Click here for instructions.

Step 1: Navigate to the Email Settings page in the Room Alert Monitor web interface.

1. Open your Room Alert Monitor’s web interface. This FAQ has instructions: How To Open Your Room Alert Monitor’s Built-in Web Interface.

2. Navigate to the Email Settings page:

  • In ‘E’ models, select Settings –> SMTP in the navigation bar to the left
  • In the Room Alert 3 Wi-Fi, select Alert Options –> SMTP in the navigation bar at the top.

Below is the Email Settings page shown at defaults.

RA_Email_Settings_Default

Step 2: Enter the general settings for email.

Do not enclose email or email-to-SMS addresses in angle brackets (<>).

1. Select the Email Enabled check box.

2. In Mail Server:

  •  Enter the Domain Name/IP address of your mail server.

Room Alert ‘E’ models and the Room Alert 3 Wi-Fi do not support SSL or TLS mail servers. If your mail server requires SSL or TLS, you may instead use your Room Alert Account for email alerts, which does not require any mail server setup at all.

  • You may leave the Port at the default, 25, or change it to the port your mail server uses.
  • Typically, you leave the Timeout at the default, 5.

3. In Return Address, enter the email address you want the alerts to come from. This email address must already exist on your mail server.

4. In Email Recipients, enter 1 or more email addresses to receive alerts.

  • Separate email addresses with commas. You do not need to leave a space after the comma.
  • They may be email or email-to-SMS addresses.
  • This field accepts up to 79 characters; if that is not long enough to accommodate all of the contacts you’d like to send alerts to, you may wish to create a distribution list on your mail server so that one email address forwards to many people.

5. In Display URL Enabled / Display URL:

  • You may leave Display URL Enabled at the default (deselected) if you want the unit’s IP address and HTTP port number to populate your alert emails.
  • Otherwise, you may select Display URL Enabled and enter a custom URL in Display URL. What you enter there will appear in your alert emails rather than the default of the unit’s IP and HTTP port.
RA_Email_Settings_Configured_General

Step 3 (Optional): Enter the username & password for the return address email account if necessary.

If the return address email account requires a username and password, enter it here. Otherwise, you may leave all of these fields blank.

1. Select the Enable Authentication check box.

2. In Username, enter the user name for the return address email address.

3. In Password, enter the password for the return address email address.

RA_Email_Settings_Configured_Authentication

Step 4: Save your settings.

Select Save Settings at the top or bottom of the screen. Your Room Alert Monitor will reboot with your new SNMP email settings.

Save Settings button

Step 5: Send a test email.

After your unit has rebooted, select the Send Test Email button to send a test email to all of the recipients in the Email Recipients field.

If you don’t receive the test message, please refer to this FAQ for assistance: What to Do if Email from Your Room Alert Monitor Is Not Working

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W