What To Do If Email From Your Room Alert Monitor Is Not Working

Use a different mail server with basic SMTP AUTH instead.

The models listed above can send email only through mail servers that use basic SMTP AUTH authentication. They cannot connect to mail servers that require SSL or TLS encryption. Common mail servers that use SSL/TLS are Gmail, Yahoo and Office365.

If you want to do your alerting from one of those models, you’ll need to pick a mail server that uses basic SMTP AUTH.

I don’t have a different mail server. Now what?

Alert from your RoomAlert.com account

There’s no mail server setup with RoomAlert.com–just enter your recipient into the alert and then the alerts come from @RoomAlert.com.

How To Create Alerts In Your RoomAlert.com Account

How To Configure Advanced Alerting Features In Your RoomAlert.com Account

Alert from the Room Alert Manager software

While you do have to set up a mail server in Room Alert Manager, the software supports SSL and TLS.

How To Create Alerts In Room Alert Manager

Upgrade to a Room Alert “S” model

Room Alert S models support TLS. See the Room Alert 32S product page, Room Alert 12S product page, and Room Alert 3S product page for more information.

If any of the fields in the Settings–>SMTP page in your Room Alert Monitor are incorrect, including simple typos, email will fail.

Proofread your SMTP Email page in your Room Alert Monitor by following these steps:

1. Open your Room Alert Monitor’s native web interface. This FAQ shows you how: How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. In the unit’s web interface, navigate to the Email Settings page:
   • For Room Alert “E” models, select Settings–>SMTP from the navigation bar to the left.
   • For Room Alert “S” models, select Settings–>Email from the navigation bar to the left.
   • For the Room Alert 3 Wi-Fi, select Alert Options–>SMTP from the navigation bar at the top.
3. Check for the following issues:
   • Is the Mail Server domain (or IP address) typed correctly? Has the actual domain or IP address of your mail server changed since you last put in these settings?
   • For Room Alert “S” models only: If your mail server uses TLS, is Use Secure Connection checked?
   • Is the Port number you see the one your mail server actually uses? (Note that 465 would indicate SSL and 587 would indicate TLS.)
   • Is the Return address typed correctly? Does that address exist on your mail server? (It can’t be a made-up address–it has to be real.)
   • Are the Email Recipients typed correctly? Has anyone’s email address changed since you last put in these settings?
   • Have you entered credentials under Authentication to log into the mail server? Is the Username and Password typed correctly?

If your recipient’s email address has a different domain than your mail server, that mail server must allow SMTP relaying in order for it to get through.

For example:

Mail Server: mail.example.com

Recipient: itmanager@yourorganization.com

In this case, the mail server is on example.com and the recipient is at yourorganization.com. The example.com mail server needs relaying enabled, or it won’t hand the email over to the yourorganization.com mail server.

First, open the Network Settings page of your Room Alert Monitor:

1. Open your Room Alert Monitor’s native web interface. This FAQ shows you how: How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. In the unit’s web interface:
   • In Ethernet-enabled models, select Settings–>Network from the navigation bar.
   • In the Room Alert 3 Wi-Fi, select Device Settings–>Network–>wlan0–>Interface–>Status.

Next, check if your Room Alert is configured with a static IP address:

Then, proofread your static IP settings.

1. Is each IP address typed correctly? Any transposed numbers?
2. Is the Subnet Mask correct for the Room Alert’s IP? Was your network reconfigured recently? Did you move the Room Alert from one switch to another recently?
3. Can devices in that subnet talk to your mail server?
4. Is the Default Gateway correct for that subnet? Can your Room Alert’s IP address talk to that gateway? If not, your Room Alert can’t reach the Internet or other subnets on your network.
5. Is the DNS Server correct for that subnet? Can your Room Alert’s IP talk to that DNS Server? If not, your Room Alert can’t resolve your mail server to an IP.

Does your firewall, antivirus program or proxy do any of the following to your Room Alert’s IP address?

• block traffic from it to your mail server’s SMTP port?
• prevent it from talking to the Internet? Is your mail server on the Internet, outside your local network?
• prevent it from talking to your DNS server? Did you enter a domain for your mail server that your Room Alert is therefore unable to resolve?

Have you checked your spam box for the email?

Do you have filters set that would move the email out of your in-box to some other mail folder?