In order for your 3rd-party SNMP application to properly read the data from your Room Alert Monitor, you’ll need the MIB files. You may find MIB files for current Room Alert models (Room Alert 32S, 12S, 3S, 32E/W, 12E, 4E and 3E) in the unit’s web interface in the Settings→SNMP page. You may find MIB […]

Because your Room Alert Monitor is fully SNMP-compliant, you have the option to monitor it with a 3rd-party monitoring application capable of performing SNMP queries. By default, the Room Alert Monitor sends values to your SNMP monitoring application in 4-digit format: 78.55° F, for example, appears as 7855 in your SNMP application. However, you may configure your […]

AVTECH prioritizes security when designing our products, which you can read about here: Room Alert and IoT Device Security. Along with the security measures built into our products, there are additional settings that customers can apply in order to maximize security, such as: – Configuring a password to access the web interface Settings page, and – Disabling […]

Rebooting your Room Alert Monitor is a good place to begin troubleshooting any issues you may experience. There are two ways to trigger a reboot: Power cycle units that are: – powered with AVTECH’s 5V power adapter – powered with internal battery backup – powered with PoE Use the Telnet menu Power Cycle Your Room Alert Monitor Units Powered […]

In the Room Alert Monitor web interface, the following icons indicate the status of each of the unit’s individual sensors: – A gray circle or no circle means there are no thresholds configured on the Room Alert Monitor for that sensor. – A check mark or green circle  means the sensor is in a clear state: […]

Using an older version of the Room Alert Monitor web interface? Please click here for the appropriate FAQ. AVTECH recommends regularly checking that your Room Alert Monitors are running the most recent firmware version. Your Room Alert Monitor’s current firmware version appears in several places: In the Room Alert’s web interface The best place to view your unit’s firmware […]

If you need your Room Alert Monitor’s JSON data, you may find it by typing one of the following URLs into your browser’s address bar: For Room Alert E models, enter http://<IP Address of Device>/getData.json in your web browser address bar. For Room Alert S models, enter http://<IP Address of Device>/status.json in your web browser […]

Room Alert 4E allows you to ping up to 8 IP addresses. The Room Alert Monitor will send a ping to those addresses to check if the host is reachable. If the host is up, the ping will return as successful and register a normal state; if the host is down, or the Room Alert […]