Rebooting your Room Alert Monitor is a good place to begin troubleshooting any issues you may experience. There are two ways to trigger a reboot: Power cycle units that are: – powered with AVTECH’s 5V power adapter – powered with internal battery backup – powered with PoE Use the Telnet menu Power Cycle Your Room Alert Monitor Units Powered […]

In the Room Alert Monitor web interface, the following icons indicate the status of each of the unit’s individual sensors: – A gray circle or no circle means there are no thresholds configured on the Room Alert Monitor for that sensor. – A check mark or green circle  means the sensor is in a clear state: […]

Using an older version of the Room Alert Monitor web interface? Please click here for the appropriate FAQ. AVTECH recommends regularly checking that your Room Alert Monitors are running the most recent firmware version. Your Room Alert Monitor’s current firmware version appears in several places: In the Room Alert Monitor’s web interface In your Room Alert Account In Room […]

If you need your Room Alert Monitor’s JSON data, you may find it by typing one of the following URLs into your browser’s address bar: For enter http://<IP Address of Device>/getData.json in your web browser address bar. For Room Alert S models, enter http://<IP Address of Device>/status.json in your web browser address bar. If your […]

Room Alert 4E allows you to ping up to 8 IP addresses. The Room Alert Monitor will send a ping to those addresses to check if the host is reachable. If the host is up, the ping will return as successful and register a normal state; if the host is down, or the Room Alert […]

Managed switches, a more powerful version of the basic network switch, can screen traffic on certain ports or protocols and may interfere with Room Alert communications. Depending on how your managed switch is configured, a Room Alert Monitor connected to it may periodically become inaccessible on your network. In some cases, the IP address of […]

Using an older version of the Room Alert Monitor web interface? Please click here for the appropriate FAQ. You may set a password for the Settings page of each individual Room Alert Monitor to prevent unauthorized users from modifying settings like alert thresholds, static IP addresses and email servers. The Status and Help pages of the Room Alert […]

Using an older version of the Room Alert Monitor web interface? Please click here for the appropriate FAQ. You may reset your Room Alert Monitor to factory defaults in 3 ways: – Through Room Alert Monitor’s web interface – With the physical reset button on the Room Alert unit – Through Room Alert’s Telnet menu * […]