Knowledge Base  /  Frequently Asked Questions  /  Room Alert Manager

How To View Axis Camera Images In Room Alert Manager

For information about discovering your Axis camera and more, please see our FAQ, How to Configure Axis Cameras In Room Alert Manager.

Room Alert Manager can be configured to collect / receive images from your Axis camera(s) in the following ways:

  1. In response to an alert condition, Room Alert Manager can retrieve a snapshot image from your camera.
  2. When the camera detects a motion event, it can send images to Room Alert Manager.
  3. A Room Alert Manager user can manually capture an image at any point.

Stored image can be viewed in the camera’s Details page within Room Alert Manager.

View Your Stored Images

Follow these steps to view your stored images in Room Alert Manager:

  1. Open Room Alert Manager in your web browser.
  2. You must log in as either an admin-level user or a manager-level user with access to the camera through a Device Group.
  3. Select Devices –> Axis Cameras in the navigation bar to the left to open the Axis Cameras inventory list.
  4. Next, select the camera you wish to view.
  5. The camera’s Details page will open to the Live tab by default.
    • This tab shows a live view from your Axis camera.
      For information about the Motion Status and Capture Image button, please see the Tips & Tricks section below.
  6. Finally, select the Images tab to view previously saved images.
    • By default, this tab shows images captured during the last hour. If your camera hasn’t captured any images within the last hour, the tab will appear empty until you adjust the time range.
      For more information, please see the Tips & Tricks section below.

Axis Images Tips & Tricks

For more information about viewing and manipulating your Axis images, please select the tabs below:

Tips for viewing your stored images

In the Images tab, you may adjust the time range of the images that appear on screen, enlarge an image to see more detail, and identify the image type.

Change the date range

  • By default, this tab shows images captured during the Last hour. If your camera hasn’t captured any images within the last hour, the tab will appear empty until you adjust the time range.
    • In the time-range drop-down menu, you may leave the default, Last hour, or choose another time period.
    • If you would prefer a specific date range, you may instead select the calendar icon and pick start and end dates. Select Apply to apply your date range.
  • Stored images are separated by date, and listed newest –> oldest.
    • As you can see in our example above, a person entered the room at 10:54:53 AM and exited approximately 3 minutes later.

Enlarge images

  • You may click on an image in the list to open it in a larger window.
    • From here, you can easily use the right and left arrows to move between images.

Identify the image type

  • Each image has either a yellow or blue circle icon in its upper left-corner.
    • A yellow circle icon indicates that the image was sent to Room Alert Manager as part of a motion detection event.
    • A blue circle icon indicates that the image was either captured in response to an alert condition, or manually by a Room Alert user.
Tips for viewing your camera's live image

The Live tab of your camera’s Details page includes the following:

  • A live view from your camera
  • The camera’s current Motion Status*
  • A button to manually capture an image at any time

* This status can only update if your camera has already been configured to send images to Room Alert Manager when motion is detected.

When your camera detects motion, its Motion Status changes from “Not Detected” to “Detected for x seconds,” and the field gets highlighted in red, as shown below.

You may manually capture an image at any time by selecting the Capture Image button to the right of the live view. (You must then refresh the page before the newly-captured image appears in your Images tab.)

How to download images

To downloads an Axis image from Room Alert Manager, please follow these instructions:

  1. Within the camera’s Details page –> Images tab, locate the image you wish to download.
  2. Then right-click on the image, and select Save image as…
  3. Choose where you would like to save the image on your local computer, and then select Save.
How to remove images

To delete an Axis image from Room Alert Manager, please follow these instructions:

  1. Within the camera’s Details page –> Images tab, hover your mouse over the image you wish to delete.
  2. Then select the trash can icon that appears in the upper right-corner of the image.
  3. Finally, select Delete in the confirmation box.

To configure Room Alert Manager to automatically delete old images, please see our FAQ, How To Configure Data Retention Settings In Room Alert Manager.

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If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



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The latest version of Room Alert Manager supports only the devices below.

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