Knowledge Base  /  News

Meet Our IT Manager Sean Bowker – Staff Spotlight

Our “Staff Spotlights” is an article series that highlights some key players on the AVTECH team. These articles show our Room Alert users the amazing team behind our environment monitoring products, accessories and services. We periodically release Staff Spotlight articles to share some insight into how our team has created and maintained Room Alert, the leading product for proactive environment monitoring worldwide.

Meet Sean

Sean Bowker is our knowledgeable IT Manager. In addition to that hat, he also wears a second hat in managing our Tech Support Team as they help customers. He does this by assisting the Technical Support Team in handling customer inquiries as well as providing additional support during the troubleshooting process. On a typical day, Sean checks in with the Technical Support Team and reviews important information so they are delivering the best possible service to all of our Room Alert users. We have team members going on 5 years and team members in their first 6 months. Sean shared that, “With the wide variety of Room Alert monitors, sensors and accessories we offer (both current and legacy) it is impossible to learn everything within the first few months of training.” He also invests time in various ongoing projects such as working with users to be sure that they are able to access their information in a secure manner. 

At night, outside of regular business hours, Sean can spend hours reviewing relevant technical support data which helps him to identify trends and audit the effectiveness of our team as well as taking time to run Windows Updates and reboot servers. We have a large number of Windows-based servers and dozens of Linux servers just here at our AVTECH headquarters, in addition to the network switches and other hardware that require periodic reboots and other maintenance. He also helps to manage the substantial infrastructure hosted at other facilities that make up the and systems.  

Sean’s hard work and dedication ensures the overall performance of AVTECH’s electronic networks and leads the IT department in fulfilling AVTECH’s information systems requirements. The work he does is absolutely critical to allowing our team to come into work every day and seamlessly service our Room Alert customers so they can prevent the 30% of costly downtime that is caused by environmental threats.

About Sean Bowker

Sean Bowker graduated from The College of Saint Rose in Albany, NY with a Bachelor of Arts in Biology. Before joining the AVTECH team, Sean spent 11 years teaching high school science.  

We are extremely lucky to have Sean as a part of our team and thankful for his continued contributions. As a true expert in the Room Alert platform, Sean looks forward to supporting our Room Alert customers and answering any technical questions or concerns that come up along the way.  

If you have any questions or want additional information regarding our Technical Support Center, please contact us today through email at, through our online Live Chat service, or via phone at 401.628.1600.

Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W