The New Room Alert Mobile App – Environment Monitoring With A Mobile-First Mindset

Our team is thrilled to announce the launch of our brand-new Room Alert mobile app! The new Room Alert mobile app features our modern Room Alert brand in a platform that offers customers with the same level of security, dependability and professionalism they’ve come to know and expect from us. The Room Alert app is free to download on Android and Apple app stores and available for users anywhere in the world.

Click here to download the Room Alert mobile app on the Apple app store.

Click here to download the Room Alert mobile app on Android.

For a more detailed overview of some of the current app features, and info on soon to be released features, please click this FAQ.

Our mobile-first mindset rounds out the Room Alert ecosystem to offer consistency in the look and functionality of Room Alert, whether you are using the mobile app, Room Alert Account in your web browser, Room Alert Manager software locally on your network, or the built-in web interface on every Room Alert monitor.

Get Started

When you first open the Room Alert mobile app, you will be prompted to log in using your email address and password. These are the same credentials that you use to log in to Room Alert Account in a web browser. Customers with Enterprise service or higher can even use SAML/SSO to sign in to the app. Once you are logged in, your view will match all of your configurations and permissions based off of your current tier of Room Alert Account service. Our team invested tremendous time and energy into ensuring a seamless and user-friendly experience that is consistent with the RoomAlert.com interface. For example, if you comment on a triggered alert or clear a triggered alert in your Room Alert Account via RoomAlert.com, those changes will immediately reflect in the Room Alert mobile app and vice versa.

The Room Alert mobile app mirrors the online Room Alert Account service and pulls that same information into an easy-to-use mobile-first approach. In the Room Alert app, Room Alert users have the ability to 

• View up-to-date and accurate sensor readings across all of their Room Alert hardware 
• View configured alerts 
• View alert details
• View a comprehensive list of their alert history
• Acknowledge and respond to alerts and coordinate in real-time with other team members 

and more. However, the Room Alert app provides customers with so much more than just another way to get a window into the environmental conditions within your facilities. The new Room Alert mobile app also has additional capabilities to further support our mobile-first mindset: instant push notifications and real-time alert conversations.

Instant Push Notifications

Instant Push Notifications are clickable messages that pop up on a mobile device. Push notifications are the easiest method to deliver important and time-sensitive information directly to mobile devices. Without real-time notifications enabled on a device, important information can quickly become buried in your email inbox.

Within the Room Alert app, instant push notifications serve as a quick communication channel enabling users to stay informed on the environment conditions within their facilities. Real-time notifications work to notify you and your team, in real time, of an alert being triggered even if you do not actively have the Room Alert mobile app open on your phone. Room Alert push notifications are the most effective way to make sure you are seeing all of your critical Room Alert environment monitoring activity.

Real-time Alert Conversations

Another feature that is exclusively available via the Room Alert app is real-time alert conversations. Our desire to always continue innovating and improving led us to spend extensive engineering effort developing real-time alert conversations. We identified the opportunity to strengthen the existing commenting on alerts feature and elevate it to conversations. Previously with commenting on alerts, users could comment on their configured alerts as a way to communicate with their team and troubleshoot collectively to prevent and reduce the extent of costly outages. This feature is effective at supporting facilities management, especially if your facility is short-staffed or if you’re managing remotely. However, real-time alert conversations take this to the next level.

Real-time alert conversations work more like a real-time chat interface, where Room Alert users can talk to their team members in real-time, directly within the alert in the app. This allows customers to troubleshoot and coordinate a response to alert events more efficiently than ever before. For example, let’s say you receive a push notification that informs you that your HVAC unit unexpectedly lost power. You can open the Room Alert mobile app and interact with other users to determine the details of addressing the situation. Once corrective action is taken, you can promptly acknowledge the alert and clear it within your Room Alert Account so that others are able to see that the problem was resolved.

Revolutionize The Way You Use Room Alert

We are incredibly proud of all of the work that has gone into launching our brand-new Room Alert mobile app. As we move forward, we will continually be releasing feature updates with additional capabilities to continue enhancing the Room Alert app as the primary interface for customers that prefer a mobile-first approach. Our team looks forward to further supporting Room Alert customers in preventing the 30% of costly unplanned outages and damage that is caused by environmental conditions. 

If you have any questions or want additional information on the new Room Alert mobile app, please contact us today through email at Sales@AVTECH.com, through our online Live Chat service, or via phone at 401.628.1600.