Knowledge Base  /  Frequently Asked Questions  /  Room Alert Manager

How To Configure Users In Room Alert Manager

In order to access the Room Alert Manager software, you must sign in as a user. By default, Room Alert Manager has one admin-level user with these credentials:

  • Username: admin
  • Password: password

After using these credentials to login to Room Alert Manager for the first time, you may update the username, password and other profile settings.

You may also create new users so that multiple members of your team may access the software. When configuring new users, you have the choice of three user roles, each with its own level of access to the software.

For more information, please see the tabs below.

Types of user roles

There are three types of user roles available in Room Alert Manager: Administrator, Manager and Viewer.

Administrator

An administrator…

  • has full access to all features and settings within Room Alert Manager
  • can see all discovered devices
  • can configure all items in Alerts, Actions, Sensor Data & Reports, and Settings
  • can manage any other user’s login in the following ways:
    • reset their password
    • disable multi-factor authentication
    • unlock users after excessive failed login attempts

Manager

A manager…

  • can see any devices within their assigned device group
  • can edit/configure alerts and data groups associated with devices from their assigned device group
    • cannot view alerts or data groups for devices outside of their assigned device group
  • has limited access to Room Alert Manager settings
    • can create/delete viewer-level users
    • can edit/configure device groups below their top-level group
    • cannot access other settings

Viewer

A viewer…

  • can see any devices within their assigned device group
  • can view alerts and data groups associated with devices from their assigned device group
    • cannot view alerts or data groups for devices outside of their assigned device group
  • has read-only access to user settings and group settings
    • cannot access other settings
  • can edit their own user profile (including their password and temperature scale) but cannot edit their own user role
Edit the default user profile

Follow these steps to edit the default user profile in Room Alert Manager:

  1. Open Room Alert Manager in your web browser.
  2. Click the user icon in the upper right corner of the screen, and then select Profile.
  3. Select Change Password in the User Profile window.
    • In the Change password page, enter a new password that is between 8 and 128 characters long, and contains at least one uppercase letter, one lowercase letter and one number.
    • Re-enter the same password into the Confirm New Password field.
    • Then select Save New Password to return to the User Profile window.
  4. To make other changes to your profile, such as changing your name, email address, or temperature scale, select Edit at the bottom of the window.
  5. Make any desired changes and then select Save Changes.
Create a new user

If you’re logged into Room Alert Manager as…

  • an admin, then you may create new admin, manager or viewer users.
  • a manager, then you may create new viewer users.
  • a viewer, then you cannot create new users.

Follow these steps to create a new user in Room Alert Manager:

  1. Open Room Alert Manager in your web browser.
  2. Go to Settings–>Users in the navigation bar to the left to open the Users page.
  3. Select the Add New User button in the upper right corner.
  4. Next, fill out the required fields in the Add New User dialog box:
    • Username: Enter a unique username.
      • The username may contain letters, numbers, periods, underscores and hyphens. It cannot contain any blank spaces.
    • Name: Enter the user’s first and last name.
    • Email (Optional): If you’d like, enter the user’s email address, so that you may easily configure alerts to be sent to them.
    • Temperature: Select the desired temperature scale from the drop-down list. The default scale is Fahrenheit.
    • Role: Select the desired user role from the drop-down menu.
  5. Then select the Add User button.
  6. A one-time token gets generated that this user can enter later to configure their password.
    • Copy this user token somewhere so that you may share it with the new user later on.
    • Then select Done.
  7. The new user will now appear in your Users list.
  8. Share the user token with the new user so that they may configure their password and login. For more information please see, How To Set Or Reset Your Password In Room Alert Manager.

Next, assign any non-admin users to device groups, so that they can see the devices you choose. For information about configuring device groups, please see our FAQ: How To Configure Device Groups In Room Alert Manger.

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

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Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W