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Knowledge Base  /  Frequently Asked Questions  /  Room Alert

How To Initially Discover A Room Alert Monitor On A Non-DHCP Network

If you do not have DHCP enabled on your network, you must connect your Room Alert directly to a computer to discover it initially. From there, you may set a static IP on the unit so that it may be seen by your regular network.

No default IP address

There is no default IP address for Room Alert Monitors.

By default, all Room Alert Monitors obtain an IP address by DHCP.

Random 169.254.xxx.xxx address

If you connect your Room Alert (out of the box) to a non-DHCP network, the unit will assign itself a random 169.254.xxx.xxx address and will likely not be discoverable.

Please follow the instructions below to discover your Room Alert on your non-DHCP network:

Step 1: Download and install the necessary AVTECH software on your computer.

Select the tab below to view instructions for the proper utility.

– You may use the Room Alert Discovery Utility for these current models.

– You may use AVTECH’s Device Discovery Utility for these current & legacy models (not including Room Alert “S” models).

Room Alert Discovery UtilityAVTECH's Device Discovery Utility
  1. Download and install the Room Alert Discovery Utility from your RoomAlert.com account.
  2. Install the software on the computer that you’ll connect your Room Alert to—you’ll need it to do the initial discovery.
  1. Download AVTECH’s Device Discovery utility from your RoomAlert.com account.
  2. Install the utility on the computer that you’ll connect your Room Alert to—you’ll need this utility to do the initial discovery.
Step 2: Set your computer at a static IP within the 169.254.xxx.xxx range.

Assign your computer a static IP address in the 169.254.xxx.xxx range so that it will be able to see the Room Alert Monitor once it’s connected.

This FAQ shows you how: How To Assign A Static IP Address To Your Windows Computer.

Step 3: Disable all other network cards on that computer.

Disable all other network cards on your computer, except for the one your Room Alert will be using.

This FAQ shows you how: How To Disable Network Adapters On Your Windows Computer.

Step 4: Connect your Room Alert to your computer.

To connect your Room Alert to your computer, follow these steps:

  1. Disconnect your Room Alert Monitor from your regular network and from power.
  2. Connect your Room Alert to the Ethernet port on your computer. (Ideally, you’d do this with a crossover cable, but a regular Ethernet cable will probably work as well.)
  3. Connect your Room Alert to power using the AVTECH 5V power adapter that came with the unit. The Ethernet ports on computers do not provide PoE, so you will need to use that power adapter to power the unit.
  4. Once the unit is connected to power, it will send out a DHCP request. This request will fail, and the unit will assign itself a random address in the 169.254.xxx.xxx range.
Step 5: Discover your device.

Select the proper tab below to view instructions for the utility you installed in Step 1.

Room Alert Discovery UtilityAVTECH's Device Discovery Utility

To search for your Room Alert, follow these steps:

  1. First open the Room Alert Discovery utility by navigating to Start→ AVTECH Room Alert Discovery in Windows.
  2. Follow the instructions in this FAQ to scan for your device: How To Discover Devices With Room Alert Discovery.
    • In the Automatically By Network Interface section of the window, be sure to keep any 169.254.xxx.xxx NICs enabled.
  3. When the search completes, your unit, at a random 169.254.xxx.xxx address, should appear in the utility.

To search for your Room Alert, follow these steps:

  1. Open the Device Discovery utility. You may open it by navigating to Start→ AVTECH Device Discovery Utility in Windows.
  2. Select Search in the Device Discovery window.
  3. When the search completes, your unit, at a random 169.254.xxx.xxx address, should appear in the Device Discovery utility window.
Step 6: Set a static IP using the Room Alert Monitor's web interface.

Once your unit is discovered, you can open its web interface and enter a static IP:

  1. To open the web interface, either double click on the unit’s IP address as shown in the utility or enter that address directly into your browser’s address bar.
  2. Then, set a static IP on the unit by following the instructions here: Setting a static IP using the Room Alert Monitor’s web interface. Make sure you set all of the required fields: IP address, subnet mask, default gateway and DNS server IP.
Step 7: Put your Room Alert back on your regular network and discover it there.

Once you’ve saved your static IP settings, your Room Alert Monitor will reboot to commit those changes.

  1. Allow the unit to reboot, and then disconnect it from your computer and from power.
  2. Reconnect your Room Alert to your regular network with a standard Ethernet cable.
  3. Then reconnect your Room Alert to power using the AVTECH 5V power adapter. (Unless your network is PoE enabled, in which case you don’t need to use the power adapter.)
  4. When the unit powers on, it will come up at the static IP you set. You may then discover your Room Alert using your RoomAlert.com account, Room Alert Link, Room Alert Manager or the Device Discovery utility*.

    *Room Alert “S” models are not compatible with the Device Discovery utility.

    Please see these FAQs for more information on discovering your unit:
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You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates
Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.
Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W

Direct Connection Discovery - Current Models

Model
Room Alert 32S
Room Alert 12S
Room Alert 3S
Room Alert 32E
Room Alert 32W (legacy)
Room Alert 12E
Room Alert 4E
Room Alert 3E

Direct Connection Discovery with Device Discovery

Current ModelsLegacy Models
Room Alert 32ERoom Alert 32W
Room Alert 12ERoom Alert 26W
Room Alert 4ERoom Alert 24E
Room Alert 3ERoom Alert 11E
Room Alert 7E
TemPageR 4E
TemPageR 3E