Knowledge Base / Frequently Asked Questions / RoomAlert.com
If your Room Alert Monitor is successfully communicating with RoomAlert.com, you’ll see the device listed in your Devices Inventory with a green status icon. In the image to the right:
Example RA32E is communicating with our Room Alert Account.
Example RA12E and 
Example RA4E are not communicating with our Room Alert Account.
The push feature on Example RA3E is disabled, so this unit is also not communicating with the account.
First check if you can access your Room Alert Monitor locally. If you’re on the same subnet as the device, type its IP address directly into your web browser’s address bar.
If the web interface successfully loads, please continue with the steps below to determine why the pushes to RoomAlert.com aren’t getting through.
Click on a Room Alert Monitor in the Devices Inventory list to open its Device Details page.
The Push Status is listed in the Device Details at the top of the page.
indicates that the device is successfully pushing sensor data to the account.
indicates that the device hasn’t pushed data to the account in at least 2 hours.
indicates that the device hasn’t pushed data to the account since before the last RoomAlert.com release.
indicates that the push feature is disabled on the Room Alert Monitor.
For instructions to enable the push feature, please see How To Enable/Disable Push To RoomAlert.com.
If your device was previously communicating with the Room Alert Account and suddenly stopped, take note of the “Last push received” timestamp.
Did you make any changes to the device on this date? Were any network changes introduced on this date?
If your Room Alert Monitor is configured with a static IP address, check its settings for any invalid addresses or typos.
If you suspect that the issue might be related to your DNS server, try using a public DNS, such as Google’s, which is 8.8.8.8.
In order to determine why your pushes to RoomAlert.com are failing, you can capture a trace from your unit while you manually trigger a push.
These instructions require Telnet. The Telnet client is disabled by default in Windows versions Vista and above. Please see this FAQ for instructions on enabling it: How To Enable Telnet In Windows (Versions Vista And Above).
Select your Room Alert model below for the proper instructions.
To manually trigger a push to RoomAlert.com while running a trace on your Room Alert Monitor, you’ll be:
A. opening a Windows Command Prompt,
* If you cannot use Windows Command Prompt, you may instead use PuTTY or Mac Terminal.
B. starting a trace on your Room Alert Monitor, and then
C. manually triggering a push to RoomAlert.com.
The instructions below show you how.
A. First, open a Windows Command Prompt window.
B. In the Command Prompt window, begin a trace on your Room Alert monitor:
Please follow the instructions in this FAQ to capture a trace directly to a text file: How To Generate A Trace On A Room Alert Monitor.
C. Then trigger a push from your device to RoomAlert.com.
D. Leave the trace open for about a minute to capture all the necessary data. Then you may close the Command Prompt window, and check for common errors in the trace file.
To manually trigger a push to RoomAlert.com while running a trace on your Room Alert Monitor, you’ll be:
A. opening 2 Windows Command Prompts,
* If you cannot use Windows Command Prompt, you may instead use PuTTY or Mac Terminal.
B. starting a trace on your Room Alert in one of them, and then
C. manually triggering a push to RoomAlert.com in the other.
The instructions below show you how.
A. First, open two Windows Command Prompt windows.
B. In the first Command Prompt window, begin a trace on your Room Alert Monitor:
Please follow the instructions in this FAQ to capture a trace directly to a text file: How To Generate A Trace On A Room Alert Monitor.
C. Then, in the second Command Prompt window, trigger a push using the Room Alert Monitor’s Telnet menu:
D. Leave the trace in the first Command Prompt window open for about a minute to capture all the necessary data. Then you may close the Command Prompt window, and check for common errors in the trace file.
To manually trigger a push to RoomAlert.com while running a trace on your Room Alert 3 Wi-Fi, you’ll be:
A. opening a Windows Command Prompt,
* If you cannot use Windows Command Prompt, you may instead use PuTTY or Mac Terminal.
B. starting a trace on your Room Alert 3 Wi-Fi, and then
C. manually triggering a push to RoomAlert.com.
The instructions below show you how.
A. First, open a Windows Command Prompt window.
B. In the Command Prompt window, begin a trace on your Room Alert 3 Wi-Fi:
Please follow Step 2 of the instructions in this FAQ to capture a trace directly to a text file: How To Generate A Trace On A Room Alert Monitor: Step 2.
C. Then trigger a push from your Room Alert 3 Wi-Fi to RoomAlert.com by using one of the following methods:
D. Leave the trace open for about a minute to capture all the necessary data. Then you may close the Command Prompt window, and check for common errors in the trace file.
If you see “IP resolved to 0.0.0.0,” your Room Alert Monitor could not properly resolve the IP address for push.roomalert.com; in most cases, this means that there’s an issue with the configured DNS server.
For troubleshooting recommendations, see Step 3.
If you see “RAC Push connection timed out,” it usually means that a security setting on the network is blocking the push.
For troubleshooting recommendations, see Step 4.
If there’s no response printed after the “httpresp:” line, this typically means that something on the network stripped the data out of the push.
For troubleshooting recommendations, see Step 4.
If you see “400 Bad Request,” “403 Forbidden” or another error in the HTTP response, a proxy server is most likely interfering with the push data.
Please set up a rule to allow the Room Alert device to push its data directly to push.roomalert.com.
If you require additional assistance, please send your trace file to us at Support@AVTECH.com.
Want to know if your device goes offline again? Set up an alert by following the instructions in our FAQ, How To Configure A ‘Not Pushing’ Alert In Your RoomAlert.com Account.
We'd love to talk with you about your monitoring needs. Contact one of our Product Specialists for a free consultation.
You may find Windows Command Prompt at the following path:
To run Windows Command Prompt as an administrator:
If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.
| Current S models | Current E models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 4E | |
| Room Alert 3E | |
| Current S models | Current E models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 3S | Room Alert 4E |
| Room Alert 3E | |
| Room Alert 3W |
