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How To Discover A Room Alert Monitor

Room Alert discovery tips
  1. When you plug in your Room Alert Monitor:
    • Always connect Ethernet first.
    • Then connect power.
  2. Out of the box or at factory defaults, Room Alert Monitors will attempt to obtain an IP address by DHCP.
  3. Keep your AVTECH power adapter even if you normally use PoE. Advanced troubleshooting for discovery issues can require connecting the Room Alert directly to a computer. Without the adapter, you won’t be able to power on the unit.

Methods of discovery

You may discover your Room Alert Monitor using the following methods:

Room Alert Discovery utility

– For these models only.

Your account at RoomAlert.com

– For these models only.

Room Alert Manager software

– For these models only (not “MAX”).

Room Alert Link software

– For these models only (not “MAX”).

AVTECH’s Device Discovery utility

– For legacy “E” & “W” models (not “S” models or “MAX”).

Discovery on a non-DHCP network

If your network is not DHCP-enabled and your Room Alert is at factory defaults (out-of-the-box or through a reset), please follow these instructions:

Connecting a Room Alert 3 Wi-Fi to your wireless network

To get your Room Alert 3 Wi-Fi onto your wireless network, follow these instructions:

Setting a static IP

If you wish to set a static IP address on your Room Alert monitor, the best way to do it is directly through the Room Alert’s web interface on the SettingsNetwork page. This FAQ shows you how, as well as alternative methods:

The process on a Room Alert 3 Wi-Fi is slightly different. This FAQ shows you how to do it:

Discovery over a managed switch

If your Room Alert Monitor is connected to a managed switch and periodically becomes inaccessible on your network, please follow these instructions:

Discovery issues – advanced troubleshooting

If the normal methods for discovery have not yielded results, you may need to connect the unit directly to a computer. This FAQ shows you how:

If that does not work, you may wish to use a packet-analyzer program, such as Wireshark, to find your Room Alert. This FAQ shows you how:

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Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates


Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

S modelsE & W models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W

Current Compatible Models

Model
Room Alert MAX
Room Alert 32S
Room Alert 12S
Room Alert 3S
Room Alert 32E/W
Room Alert 12E
Room Alert 4E
Room Alert 3E
Room Alert 3 Wi-Fi

Current Compatible Models

Model
Room Alert MAX
Room Alert 32S
Room Alert 12S
Room Alert 3S
Room Alert 32E/W
Room Alert 12E
Room Alert 4E
Room Alert 3E
Room Alert 3 Wi-Fi

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

S modelsE & W models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W

Room Alert Link- Supported Firmware Updates


Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E

Room Alert "E" & "W" Models - Device ManageR

Late Legacy ModelsEarly Legacy Models
Room Alert 32ERoom Alert 32W
Room Alert 12ERoom Alert 26W
Room Alert 4ERoom Alert 24E
Room Alert 3ERoom Alert 11E
Room Alert 3 Wi-FiRoom Alert 7E
TemPageR 4E
TemPageR 3E