Knowledge Base  /  Frequently Asked Questions  /  Device Discovery Utility

How To Connect A Room Alert Monitor Directly To A Computer (Advanced Troubleshooting)

You may need to connect your Room Alert Monitor directly to your Windows computer for troubleshooting purposes if you are experiencing one of the following issues:

  • You are having difficulty discovering your Room Alert Monitor and other advanced methods have not worked.
  • You are having issues loading the Room Alert Monitor’s Status or Settings pages that other troubleshooting methods have not resolved.
  • Your Room Alert Monitor periodically disconnects from your network and you need to rule out the device itself as the cause.

If you are having discovery issues and your network is not DHCP-enabled, please see this FAQ: How To Initially Discover A Room Alert Monitor On A Non-DHCP Network.

Please follow these steps to connect your Room Alert directly to a Windows PC for troubleshooting purposes:

Step 1: Download and install one of AVTECH's discovery utilities on your computer.

Select the tab below to view instructions for the proper utility.

– For these current models we recommend using the Room Alert Discovery utility. (Alternatively, you may use Room Alert Manager or Room Alert Link.)

– You may use AVTECH’s Device Discovery utility for these current & legacy models (not including the Room Alert “S” models).

Room Alert Discovery utilityRoom Alert Manager softwareRoom Alert Link softwareAVTECH's Device Discovery utility
  1. Download and install the Room Alert Discovery utility from your RoomAlert.com account.
  2. Install the software on the computer that you’ll connect your Room Alert to—you’ll need it to do the initial discovery.
  1. Download and install Room Alert Manager software from your Professional (or higher) RoomAlert.com account.
  2. Install the software on the computer that you’ll connect your Room Alert to—you’ll need it to do the initial discovery.
  1. Download and install Room Alert Link software from your RoomAlert.com account.
  2. Install the utility on the computer that you’ll connect your Room Alert to—you’ll need this utility to do the initial discovery.
    • It is not necessary for Room Alert Link to communicate with your RoomAlert.com account in order to go through the steps in this FAQ. You’ll only need Link for local discovery.
  1. Download AVTECH’s Device Discovery utility from your RoomAlert.com account.
  2. Install the utility on the computer that you’ll connect your Room Alert to—you’ll need this utility to do the initial discovery.
Step 2: Set your computer at a static IP.

You’ll need to set the static IP on your computer so that it can see the Room Alert monitor once it’s connected. What static IP you set depends on your Room Alert’s network settings:

If your Room Alert is on DHCP (the default) . . .

If you’ve left your Room Alert’s network settings at the default (or just reset it to factory defaults), your Room Alert will assign itself a random 169.254.xxx.xxx address when connected to your computer. Assign your computer an IP in that range.

If your Room Alert has a static IP . . .

If your Room Alert has a static IP, assign your computer an IP in the same range and subnet as the Room Alert.

This FAQ shows you what to do whether your unit is on DHCP or has a static IP: How To Assign A Static IP Address To Your Windows Computer.

Step 3: Disable all other network cards on that computer.

Disable all other network cards on your computer, except for the one your Room Alert will be using.

This FAQ shows you how: How To Disable Network Adapters On Your Windows Computer.

Step 4: Connect your Room Alert to your computer.

To connect your Room Alert to your computer, follow these steps:

  1. Disconnect your Room Alert Monitor from your regular network and from power.
  2. Connect your Room Alert to the Ethernet port on your computer. (Ideally, you’d do this with a crossover cable, but a regular Ethernet cable will probably work as well.)
  3. Connect your Room Alert to power using the AVTECH 5V power adapter that came with the unit. The Ethernet ports on computers do not provide PoE, so you will need to use that power adapter to power the unit.
Step 5: Discover your device.

Select the proper tab below to view instructions for the utility you installed in Step 1.

Room Alert Discovery utilityRoom Alert Manager softwareRoom Alert Link softwareAVTECH's Device Discovery utility

To search for your Room Alert, follow these steps:

  1. Open the Room Alert Discovery utility. You may open it by navigating to Start→ AVTECH Room Alert Discovery in Windows.
  2. To search for your device, please follow the instructions in this FAQ: How To Discover Devices With Room Alert Discovery.
    • If your Room Alert is on DHCP, do an Automatic search on any 169.254.x.x Network Interfaces that appear in your list.
    • If your Room Alert has as static IP, do a Manual search on the device’s static IP address.
  3. Select Start Scan to find your device.

To search for your Room Alert, follow these steps:

  1. First, open Room Alert Manager’s local web interface.
  2. Your unit should appear in the list of discovered devices.
    • This FAQ has additional information: How To Discover Devices With Room Alert Manager.
    • If your Room Alert is on DHCP, it will appear with a random 169.254.xxx.xxx address (shown above).
    • If your Room Alert has as static IP, it will appear with its static IP address.
  3. If your device is not discovered, navigate to Settings –> Discovery –> Automatic Discovery. Check the following:
    • Automatic discovery is enabled.
    • The Room Alert’s IP address is not in the “excluded” list.
    • The proper network adapter is in the “included” list.

To search for your Room Alert, follow these steps:

  1. First, open Link’s local web interface.
  2. Your unit should appear in the list of discovered devices.
    • This FAQ has additional information: How To Discover Room Alert Devices With Link.
    • If your Room Alert is on DHCP, it will appear with a random 169.254.xxx.xxx address (shown above).
    • If your Room Alert has as static IP, it will appear with its static IP address.
  3. If your device is not discovered, navigate to Settings –> Discovery.
  4. In the Host computer’s network adapters section, check that the proper adapters are listed under “Include these network adapters in scans.”

To search for your Room Alert, follow these steps:

  1. Open the Device Discovery utility. You may open it by navigating to Start→ AVTECH Device Discovery Utility in Windows.
  2. Select Search in the Device Discovery window.
  3. When the search completes, your unit should appear in the Device Discovery utility window.
    • If your Room Alert is on DHCP, it will appear with a random 169.254.xxx.xxx address (shown above).
    • If your Room Alert has as static IP, it will appear with its static IP address.
Step 6: Open the Room Alert's web interface.

Even if you aren’t troubleshooting an issue related to the web interface, it’s a good idea to open the unit’s Status and Settings pages to make sure you have normal access.

To open the Room Alert’s web interface, follow these steps:

  1. First, open the Status page:
    • Double-click on the unit’s IP address in the discovery utility, or
    • Type the displayed IP address directly into your browser’s address bar.
  2. Then, open the Settings page:
    • Select Settings in the navigation bar to the left in the unit’s web interface.
    • Select Click here to access settings.
    • If you have a password on the unit, enter it in the dialog box that appears. Otherwise, simply select Log in or OK.
      • The default Room Alert 32S & 12S credentials are:
        username: admin
        password: password

At this point, you’ve discovered your Room Alert Monitor and confirmed that its web interface opens normally. What you do next depends on the issue you are troubleshooting. If you are working with our Technical Support staff on your issue, please follow their instructions for the next steps.

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W

Direct Connection Discovery - Current Models

Model
Room Alert 32S
Room Alert 12S
Room Alert 3S
Room Alert 32E
Room Alert 32W (legacy)
Room Alert 12E
Room Alert 4E
Room Alert 3E

Direct Connection Discovery with Device Discovery

Current ModelsLegacy Models
Room Alert 32ERoom Alert 32W
Room Alert 12ERoom Alert 26W
Room Alert 4ERoom Alert 24E
Room Alert 3ERoom Alert 11E
Room Alert 7E
TemPageR 4E
TemPageR 3E