Knowledge Base  /  Frequently Asked Questions  /  Room Alert

How To Discover A Room Alert Monitor

Room Alert discovery tips
  1. When you plug in your Room Alert Monitor:
    • Always connect Ethernet first.
    • Then connect power.
  2. There is no default IP address for Room Alert Monitors. Out of the box or at factory defaults, Room Alert Monitors will attempt to obtain an IP address by DHCP.
  3. Keep your AVTECH 5V power adapter even if you normally use PoE. Advanced troubleshooting for discovery issues can require connecting the Room Alert directly to a computer. Without the adapter, you won’t be able to power on the unit.

Methods of discovery

You may discover your Room Alert Monitor using the following methods:

Room Alert Manager software

– For current “E” & “S” models only .

Your account at RoomAlert.com

– For current models only.

Room Alert Discovery utility

– For current models only.

Room Alert Link software

– For current models only.

AVTECH’s Device Discovery utility

– For current & legacy “E” & “W” models (not “S” models).

AVTECH’s Device ManageR software (Legacy)

– For current & legacy “E” & “W” models (not “S” models).

Discovery on a non-DHCP network

If your network is not DHCP-enabled and your Room Alert is at factory defaults (out-of-the-box or through a reset), please follow these instructions:

Connecting a Room Alert 3 Wi-Fi to your wireless network

To get your Room Alert 3 Wi-Fi onto your wireless network, follow these instructions:

Setting a static IP

If you wish to set a static IP address on your Room Alert monitor, the best way to do it is directly through the Room Alert’s web interface on the SettingsNetwork page. This FAQ shows you how, as well as alternative methods:

The process on a Room Alert 3 Wi-Fi is slightly different. This FAQ shows you how to do it:

Discovery over a managed switch

If your Room Alert Monitor is connected to a managed switch and periodically becomes inaccessible on your network, please follow these instructions:

Discovery issues – advanced troubleshooting

If the normal methods for discovery have not yielded results, you may need to connect the unit directly to a computer. This FAQ shows you how:

If that does not work, you may wish to use a packet-analyzer program, such as Wireshark, to find your Room Alert. This FAQ shows you how:

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W

Models Compatible with RoomAlert.com

ModelMinimum Firmware VersionRelease Date
Room Alert 32Sv.1.0.1February 11, 2020
Room Alert 12Sv.1.2.0July 16, 2020
Room Alert 3Sv.1.5.3August 24, 2021
Room Alert 32Ev2.4.0July 18, 2014
Room Alert 32W (legacy)v2.4.0July 18, 2014
Room Alert 12Ev2.1.0August 8, 2014
Room Alert 4Ev3.2.0August 20, 2014
Room Alert 3Ev1.3.0August 8, 2014
Room Alert 3 Wi-Fiv1.0.0February 28, 2015

Current & Legacy Room Alert "E" & "W" Models

Current ModelsLegacy Models
Room Alert 32ERoom Alert 32W
Room Alert 12ERoom Alert 26W
Room Alert 4ERoom Alert 24E
Room Alert 3ERoom Alert 11E
Room Alert 3 Wi-FiRoom Alert 7E
TemPageR 4E
TemPageR 3E