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On firmware v1.0, Room Alert MAX Base Stations ONLY push data hourly. The next firmware release will incorporate push triggers. Room Alert Monitors with push to RoomAlert.com enabled automatically update your Room Alert account with sensor data at defined intervals. Please see our FAQ, How To Enable/Disable Push To RoomAlert.com, for a list of models […]
Room Alert Link can discover these types of Room Alert Monitors: Room Alert 32S, 12S, 3S, 32E/W, 12E, 4E, 3E and 3W. Looking for information about your Room Alert Monitor pushing its sensor data to RoomAlert.com? Please see How To Troubleshoot A Room Alert Monitor’s Sensor Data Pushes Not Getting Through To RoomAlert.com.
You should have certain ports on your network open for Room Alert and Room Alert products to communicate and perform tasks. Select the tabs below to view information about each port used by the Room Alert Monitor, Room Alert Manager software, RoomAlert.com, Room Alert Link, the Device Discovery utility, Device ManageR (Legacy) and 3rd-party SNMP […]
A number of things can happen that prevent email from reaching you:
AVTECH continues to evaluate opportunities to improve our products, and this is one example of that focus. Using RoomAlert.com made it easy to compare results across different variations of sensors with changing conditions over varying time periods. We hope this illustrates both our commitment to overall product quality, as well as how you may use […]
If both of your Room Alert’s Ethernet port LED lights are unlit, first check that the device is connected to power—either by AVTECH power adapter or PoE switch. Then please follow the instructions below to troubleshoot.
1. First open your Room Alert Monitor’s web interface through one of Room Alert’s discovery utilities. You may also type the IP address of the unit directly into the address bar of your web browser. 2. Next, navigate to the device’s Settings –> Sensors page. 3. Scroll to your external digital sensor(s), the total number of which will vary depending on […]
You may set a password for your Room Alert 3 Wi-Fi to prevent unauthorized users from accessing the unit’s local web interface. Setting a Password 1. Open your Room Alert 3 Wi-Fi’s web interface. You may open the interface using Device Discovery, Device ManageR, or your account at RoomAlert.com. You may also type the IP address of the […]
If all other methods for discovering your Room Alert Monitor have failed, one last step to try is using a packet analyzer program such as Wireshark. Typically, you’d take this step after you’ve attempted to discover the Room Alert by connecting it directly to a computer, but you can also use Wireshark while your Room Alert […]
If you do not have DHCP enabled on your network, you must connect your Room Alert directly to a computer to discover it initially. From there, you may set a static IP on the unit so that it may be seen by your regular network. Please follow the instructions below to discover your Room Alert […]
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You may find Windows Command Prompt at the following path:
To run Windows Command Prompt as an administrator:
If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.
| Current S models | Current E models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 3S | Room Alert 4E |
| Room Alert 3E | |
| S models | E & W models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 3S | Room Alert 4E |
| Room Alert 3E | |
| Room Alert 3W |
| Model |
|---|
| Room Alert MAX |
| Room Alert 32S |
| Room Alert 12S |
| Room Alert 3S |
| Room Alert 32E/W |
| Room Alert 12E |
| Room Alert 4E |
| Room Alert 3E |
| Room Alert 3 Wi-Fi |
