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Room Alert Account How-To Guides

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  • How To Customize Your RoomAlert.com Account Dashboard (VIDEO)

    You may configure the dashboard* in your Room Alert Account to display a map of your devices or a report of sensor data, plus any alerts you’ve bookmarked. *Only Administrators, Operators and Viewers have a Dashboard in Room Alert Account. For more information, please see the “Types of user roles” section of our FAQ, How […]


  • How To Export Sensor Data From Your RoomAlert.com Account

    You may export sensor data from your Room Alert Account for data trending and reporting purposes. Your Room Alert Account outputs the data to a .csv file, which you may then view in a spreadsheet program. Exporting Sensor Data To export sensor data, follow these steps: 1. Log in to your account at RoomAlert.com. In order […]


  • How To Upload Required Software To Your RoomAlert.com-Compatible Axis Camera (VIDEO)

    You may view a video demonstration of how to upload required software to your camera below: In order for your compatible Axis camera to push data and images to your Room Alert Account, it must have the following installed: – Axis camera firmware minimum version 5.60; maximum version 7.x. (8.x+ is not currently compatible.) – […]


  • How To Add Compatible Axis Cameras To Your RoomAlert.com Account

    In order to view Axis camera image uploads through RoomAlert.com, you must have a Room Alert Account at the Professional level or higher. Please see this FAQ for account upgrade instructions: How To Upgrade Your RoomAlert.com Account. Before you begin – You camera must be compatible with RoomAlert.com. Please see this list: List Of Axis […]


  • How To Configure RoomAlert.com Image Push Settings In Compatible Axis Cameras

    You may configure the following settings in the GoToMyDevices Image Push application on your compatible Axis camera: – Maximum motion frames: the maximum number of images the camera pushes to your account at RoomAlert.com in response to one motion event. – Motion enabled: enables or disables motion detection. – Motion guard time: the number of […]


  • When Compatible Axis Cameras Push To Your RoomAlert.com Account

    In order for your compatible Axis camera to push data to your account at RoomAlert.com, it must have certain firmware and applications installed first. Please see this FAQ for more information: How To Upload Required Software To Your RoomAlert.com-Compatible Axis Camera (VIDEO). Types of camera pushes to your Room Alert Account Your compatible Axis camera makes two […]


  • How To Plot Your Devices On The Map In Your RoomAlert.com Account

    In your Room Alert Account, you can plot your Room Alert Monitors on a map for visual inventory, and immediately know what locations have alerts in progress or may require attention. You can plot your devices by: – Street address – City, state, zip code or country – Coordinates – Any other location that can […]


  • How To Configure Advanced Alerting Features In Your RoomAlert.com Account For organizations at the Professional level of RoomAlert.com or higher.

    If your organization’s Room Alert Account has been upgraded to the Professional level or higher, you may take advantage of these advanced alerting features: Add multiple actions to an alert This FAQ shows you how: How To Add Additional Actions To Alerts In Your RoomAlert.com Account (VIDEO). Configure actions to repeat This FAQ shows you how: How To […]


  • List Of Axis Cameras Compatible With RoomAlert.com

    The table below contains the following: – Axis cameras models compatible with RoomAlert.com – The matching Image Push application file for each model Image Push File (.eap file) When you download GoToMyDevices Image Push from your Room Alert Account, you’ll receive a .zip folder. This folder contains 4 .eap application files. Once you unzip the folder, […]


  • How To Upgrade Your RoomAlert.com Account

    To upgrade your Room Alert Account, follow these steps: 1. Log in to your account at RoomAlert.com. In order to upgrade the account, you must log in as an Administrator or Billing user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com […]


Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates


Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E

Compatible 'S', 'E' and 'W' Monitors



S modelsE & W models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W

Current Compatible Models

Model
Room Alert MAX
Room Alert 32S
Room Alert 12S
Room Alert 3S
Room Alert 32E/W
Room Alert 12E
Room Alert 4E
Room Alert 3E
Room Alert 3 Wi-Fi