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Before you attempt to configure your dial-out or GSM modem in Device ManageR, please download and install the Dial Out Plugin Bundle from your account at RoomAlert.com. Ensure you connect your external modem to Device ManageR’s host system: – Dial-out notifications require a Hayes-compatible analog modem. – GSM notification require a GSM/GPRS modem compatible with industry-standard […]

Your Room Alert Monitor is requesting a firmware recovery if you observe all of these conditions: – The unit is not accessible on the network. – The Ethernet port LEDs appear as shown below: The left “Link” LED is unlit. The right “Activity” LED is blinking orange. You may use the AVTECH Device Discovery Utility to […]

For access to downloads for your AVTECH products – including firmware, software and legacy SNMP MIB files – log in to your account at RoomAlert.com, AVTECH’s device monitoring and management service. How To Download To download items from your Room Alert Account, please follow these steps: Log in to your account at RoomAlert.com. If you […]

Using the new version of the Room Alert Monitor web interface? Please click here for the appropriate FAQ. Switch sensor ‘Alarm On’ states are set to ‘Closed’ by default in your Room Alert Monitor web interface. Click here to check if your switch sensor should be set to ‘Alarm On’ ‘Open’ or ‘Closed’. To change the ‘Alarm On’ […]

Using the new version of the Room Alert Monitor web interface? Please click here for the appropriate FAQ. What is heat index? The heat index represents how hot it actually feels by combining the current temperature and relative humidity. In hot conditions, the human body regulates its temperature through perspiration. Heat is carried away from the […]

By default, your Room Alert 3 Wi-Fi initially obtains an IP address from your wireless network by DHCP. However, you may later set a static IP address on the device if you wish. Please follow these steps to do so: 1. First, complete the steps in the FAQ below in order to connect your Room […]

Using the new version of the Room Alert Monitor’s web interface? Please click here for the appropriate FAQ. You may reset Room Alert to factory defaults in 3 ways: – Through Room Alert Monitor’s web interface – With the physical reset button on the Room Alert unit – Through Room Alert’s Telnet menu (for units with […]

Using the new version of the Room Alert interface? Please click here for the appropriate FAQ. The tracing feature is a very useful tool that can be used to assist in troubleshooting issues with your Room Alert Monitor. If you are running a trace on a Room Alert 3 Wi-Fi, please skip to Step 2. Otherwise, start […]

Using the new version of the Room Alert Monitor web interface? Please click here for the appropriate FAQ. In order to send alerts based on the thresholds you configure in the Room Alert web interface, you must set up SMTP email. Step 1: Navigate to the Email Settings page in the Room Alert web interface. 1. […]