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Room Alert, AVTECH, and Security

Security is a critical component in every business continuity plan. That is why our Room Alert products offer the latest in security features, and why as a company AVTECH has several security measures and policies in place to protect both our staff as well as our customers around the world.

Room Alert Security Features

Our Room Alert PRO monitors offer a wide range of security features that help keep our customers data and networks protected. With so many industries and organizations adopting a “Shields Up” stance we want our Room Alert monitors to be some of the most secure appliances on our customers network. Everyone from government and military, to healthcare, to banking and finance, to education and more are understandably concerned with ensuring their network and data security.

All Room Alert PRO monitors offer the following security and data privacy features:

  • 2048-bit encryption 
  • SNMP versions 1, 2c, and 3 
  • HTTPS/SSL web interface 
  • SSL/TLS email notifications 
  • SSL push for data to reach the Room Alert Account online portal
  • Secure and advanced alerting via email, email-to-SMS, SNMP, JSON, HTTP Post, webpage update and more

These features are crucial for organizations that wish to follow security best practices such as DFARS, NIST SP 800-171 and ISO/IEC 27000.

For more information on those security features, please see the following resources:

Introducing Our Highest Level Security, The Room Alert PRO Line

Room Alert Meets Compliance and Security Requirements For Banks & Financial Institutions

Shields Up – Cybersecurity & Cyberattacks

Advanced Security, Data Encryption and More With the Room Alert 32S

Room Alert Wins “Network Security Excellence Award” from INTERNET TELEPHONY

3 Reasons Why You Need To Know Room Alert PRO

Additionally, all Room Alert monitors use purpose built firmware that was developed and supported by our Engineering team at AVTECH. Room Alert monitor firmware does not use common operating systems or “off the shelf” utilities that have the potential to be exploited by external factors. Room Alert runs very specific firmware that is designed to only provide the functions the devices need to monitor and report on environment factors. For more information, please see:

Reaper, Botnets, and AVTECH Security

Room Alert and IoT Device Security

Room Alert products are manufactured in certified facilities in Rhode Island, Pennsylvania, and Nevada which qualifies our products for government and military purchasing programs such as GSA and SEWP, as Room Alert is a fully TAA-compliant solution. For more info, please see:

Protect Your Business With Room Alert By Using SBA & GSA Resources

Room Alert Protects Assets In Government and Military Facilities

Domestic Supply Chain, Made In the USA & TAA Compliant – Room Alert Has You Covered!

Room Alert: Made in the USA and TAA Compliant

Room Alert Account and Room Alert Manager Security

We have a number of security features and options built into our popular online Room Alert Account dashboard as well as our locally downloadable Room Alert Manager software. These features include:

  • Multi-Factor Authentication
  • SAML Single Sign-On to help protect account access
  • Authenticated firmware updates
  • Defined user roles to protect company/user internal data
  • SSL push to Room Alert Account

For more information, please see:

Room Alert Account Gets A Security Boost With MFA & SAML

Assigning User Roles And SAML & Single-Sign-On – Enterprise Tier Room Alert Account

Shields Up – Cybersecurity & Cyberattacks

AVTECH’s Corporate Security Policies

With customers in over 185 countries, we take security measures & precautions very seriously here at AVTECH to protect our corporate data and network, as well as the data of our customers.

AVTECH targets NIST 800-171 compliance for cybersecurity. This is important for all of our customers as it will ensure them that we are safeguarding the confidentiality of controlled unclassified information, which is of particular interest to those customers in government, military, and banking & finance. For more information on customer data privacy, click here to read our Privacy Notice.

When GDPR standards were introduced in the European Union, we undertook extensive research into the requirements and updated all our internal policies to ensure that we are in GDPR compliance. You can learn more about that research and policies here –  Taking Your Privacy Seriously – GDPR, Cybersecurity, and More.

Security and data privacy starts with your employees, no matter what type or size organization you are. Every AVTECH employee is required to undergo ongoing security training throughout the year so our team is cognizant of current potential threats, how to recognize them, and how to ensure our data and network remains secure.

We also work with an external security & data privacy management vendor to audit our network, processes and policies in an ongoing manner to ensure we meet accepted standards and certifications. It is our goal to maintain as secure a network as possible to protect our staff and our customer data from external threats.

Security is never a “set and forget” process for AVTECH with our internal policies as well as our Room Alert hardware and software, including our online Room Alert Account dashboard as well as our local Room Alert Manager software. You can rest assured that we continue to make security a priority and pledge to our customers that we will always do our best to protect them in every way we can.

Room Alert & AVTECH – Protecting People, Property, And Productivity To Provide Peace Of Mind

 

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W